Vergent LMS, a premier fintech lending platform, announced that it is partnering with TCN, Inc., a global provider of a comprehensive cloud-based call center platform for enterprises, contact centers, BPOs and collection agencies. Together the companies are providing a communications tool integration that will more easily connect lenders with borrowers via the Vergent platform.
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TCN’s advanced cloud-based platform, Operator, brings industry-leading contact center technology to businesses of any size. TCN’s omnichannel communication platform includes SMS, email, call centers and other chat options.
Vergent will leverage TCN’s omnichannel communication platform to streamline loan communications, creating better experiences for its lenders and their borrowers. Lenders and borrowers will be able to select their preferred method of communication – phone, SMS, emails, chat tools and more – making the lending experience more customized to everyone’s needs.
“Communicating with customers can be one of the hardest aspects of any business,” said Darrin Bird, executive vice president of operations at TCN. “There is no one-size-fits-all approach that works for everyone, so offering a variety of customer communication channels is critical. We are happy to team up with Vergent to help them offer the ability for their customers to achieve the highest level of customer satisfaction possible.”
According to Experian, consumer debt has increased by 31% since 2010. With this increase of debt, it is even more important that borrowers are informed on the status of their l****. This new feature will work across all active accounts to send borrowers loan payment reminders through their preferred channels, decreasing the rate of delinquent customers. TCN will be fully integrated, allowing borrowers to easily access communication tools directly from the Vergent platform.
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“We always strive to give Vergent customers the best service possible, and these new methods of communicating with lenders and borrowers will be sure to lead to an overall better lending experience,” said Scott Putnam, CEO of Vergent. “TCN’s omnichannel communications technology gives our lenders and their borrowers greater flexibility when communicating and allows for better access to important loan information.”
The partnership came as a result of their relationships with Outsourcing Solutions Group (OSG), a consortium of independent accounts receivable service providers who collaborate to provide clients with comprehensive solutions.
“We are excited about the possibilities that come from bringing the TCN communications platform together with Vergent LMS,” said Louis Nash, OSG Founder and Managing Partner. “This collaboration creates several “industry-first” innovations that we believe are setting the standard for future communications between lenders and their customers.”
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