SoftwareReviews, a leading source for insights on the software vendor landscape, has published its 2021 Emotional Footprint Awards for IT Asset Management software. Eight vendors in the enterprise and mid-market spaces have been recently identified as champions.
“Equipment acquisition has been difficult due to semiconductor shortages, and supply chain disruptions and COVID played havoc with many budgets,” says Sandi Conrad. “Knowing where computer lifespans can be extended, recovering equipment from remote users, and preparing for the next operating system upgrade are all challenging enough. Without the tools to discover and manage assets, understanding utilization and refining budgets, the data is far less precise than it should be.”
IT asset management (ITAM) software automates and supports the set of business practices that typically join financial, contractual, and inventory functions to support life cycle management and strategic decision-making for the IT environment. Assets include all elements of software and hardware that are found in the business environment.
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“We see many organizations struggle with cost optimization efforts but neglect to see the connection and value to implement asset management,” explains Sandi Conrad, principal research director at Info-Tech Research Group. “Cost optimization shouldn’t be focused on the best d******* negotiated but should start with evaluating utilization, rationalizing equipment and software installs and ensuring the products in use are fit for purpose. This needs to be an ongoing role with the right tools in place to enable regular management of assets, especially as organizations innovate and introduce new technologies into their IT ecosystem.”
The best ITAM vendors recognized by SoftwareReviews have received high scores on the organization’s Emotional Footprint Diamond, which is informed by verified survey data collected from real end-users.
The Net Emotional Footprint (NEF) of each software vendor is a result of aggregated emotional response ratings across the areas of service, negotiation, product impact, conflict resolution, strategy, and innovation. The NEF is a powerful indicator of overall user sentiment toward the vendor and its product from the software user’s point of view.
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The IT Asset Management Champions in the Enterprise Market are as follows:
- Asset Management X, +90 NEF, for providing exceptional service experience to their clients.
- CA Asset Portfolio Management, +82 NEF, for providing friendly negotiation in contract management and amazing innovation strategies.
- IBM Control Desk, +83 NEF, and ranked strongly for enhancing user performance and productivity.
- BMC Helix Discovery, +80 NEF, by scoring high for being efficient.
The Mid-Market IT Asset Management Champions are as follows:
- ManageEngine AssetExplorer, +81 NEF, is loved by its customers for being efficient and caring.
- Spiceworks Inventory Online, +85 NEF, for including product enhancement.
- ManageEngine Desktop Central, +77 NEF, scored high for being respectful.
- Belarc BelManage, +78 NEF, ranked strongly for being reliable.
“IT Asset Management should be considered an IT service which provides data to all of IT for fast decision making and to avoid unexpected project cost surges when licenses are trued up after architectural decisions are implemented,” explains Sandi Conrad. “ITAM feeds data into financial management including cloud cost optimization, compliance and legislation, project management, vendor management and enables accountability throughout all the lifecycle stages, including disposal.”
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