Partnership integrates large-scale QoE intelligence with governed, multi-domain network automation to enable closed-loop, CX-driven operations at Tier 1 scale.
MedUX and Iquall Networks announce a strategic partnership designed to transform network operations by bringing real user experience data directly into AI-driven automation workflows. The collaboration combines MedUX’s large-scale, crowdsourced Quality of Experience (QoE) intelligence with Iquall’s solutions based on the MAT Suite, a comprehensive multi-vendor Network Automation & Orchestration Suite built to operate at Tier 1, telco-scale environments.
Turning Real-World Experience into AI-Driven Network Action
MedUX Crowdsourcing delivers distributed, real-world end-user experience data through passive and active measurement technologies deployed globally. The platform provides performance metrics such as download, upload and latency, along with Social Media and Video KPIs, enriched with device, network and geolocation context. This allows operators to benchmark service quality across regions and detect degradations as they emerge in the field.
By integrating this intelligence into automation solutions built on the MAT Suite, operators can use QoE signals as live operational inputs. The MAT Suite provides a secure and scalable DevOps-aligned environment designed to orchestrate and execute multi-domain automation use cases across RAN, Core, IP and IT domains.
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Beyond workflow orchestration, the MAT Suite directly interacts with network elements and operational systems, enabling automated remediation actions such as configuration adjustments, policy enforcement, traffic re-optimization and controlled service recovery, all within a production-grade governance framework.
From Detection to Execution
When MedUX identifies patterns of poor experience or early degradation, these insights are transformed into actionable signals that the MAT Suite processes to initiate AI-powered remediation workflows. This enables operators to:
• Shorten detection-to-action cycles in live production environments
• Prioritize remediation based on real customer impact at cell, cluster or service level
• Execute corrective actions directly on network elements while maintaining traceability and operational safeguards
The MAT Suite’s open and extensible architecture ensures seamless integration with OSS, BSS, probes, inventories, ticketing systems and AI/ML engines, enabling end-to-end visibility and controlled automation across heterogeneous, brownfield infrastructures.
By aligning real customer experience data with automated execution capabilities, the partnership enables measurable improvements in SLA performance, operational consistency and overall service quality.
Advancing Toward Autonomous, Customer-Centric Networks
MedUX and Iquall Networks share a common vision: network evolution must be guided by real customer experience and executed within production-grade operational frameworks.
By combining large-scale QoE intelligence with a multi-domain, vendor-agnostic automation suite proven in Tier 1 deployments, this partnership enables operators, regulators and digital enterprises to accelerate their journey toward intelligent, resilient and customer-centric network operations.
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