Expands Enhanced Maintenance Support Offering to Include First Call Technical Support for Palo Alto Networks.
ePlus inc., announced that it is certified to provide partner-enabled Premium Support as a Palo Alto Networks Authorized Support Center (ASC). Adding Palo Alto Networks to its existing Enhanced Maintenance Support (EMS) offering, ePlus extends single-call support for multi-vendor environments, providing customers with:
- Faster time to resolution
- Access to US-based ePlus certified engineers
- Expedient escalation to Tier 3 Palo Alto TAC engineers when needed
- Assigned customer success resource
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“Complementing our broad lifecycle services for Palo Alto Networks with Enhanced Maintenance Support as an Authorized Support Center partner gives our customers a holistic view of their security footprint from assessment to consultation, design, installation, first call support, and Managed Services,” said Lee Waskevich, vice president of security strategy for ePlus. “Customers can also leverage our Managed Security Services Practice, which encompasses Security Operations Center/Managed Detection and Response Services, Incident Management, Vulnerability Management, and virtual CISO. Aligning technology support services with accelerated demand for continuous monitoring and operations helps organizations to become more effective and efficient in combating today’s latest cyber threats.”
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“Palo Alto Networks ASC Partners meet stringent program requirements to obtain and maintain their ASC status. Attainment of ASC competency demonstrates ePlus’ commitment to providing the highest level of service for customers’ Palo Alto Networks technology,” said Karl Soderlund, senior vice president, Worldwide Channel Sales at Palo Alto Networks. “We are confident in ePlus’ ability to quickly and proficiently resolve any technical support issues or challenges for our joint customers’ security needs.”
“Customers rely on ePlus for a seamless and simplified support experience across their heterogenous infrastructure,” said Kevin Detsch, SVP of services business development at ePlus. “Adding support for Palo Alto Networks extends the value we bring to customers, allowing them to stay one step ahead on operational issues and keep their environments up and running for optimal efficiency.”
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