The partnership will provide a cohesive solution for better contact center interactions
AMC Technology, a leading provider of contact center integration, announced its Independent Software Vendor Partnership with Five9. The partnership enables easy integration between the Five9 Intelligent Cloud Contact Center and AMC’s flagship product DaVinci, an Integration Platform as a Service Platform created specifically for contact centers. DaVinci will be available on the Five9 CX Marketplace.
“Five9 is excited to welcome AMC and their DaVinci integration to our partner ecosystem,” said Walt Rossi, VP of Business Development, Five9. “With partners such as AMC, we can deliver more seamless contact center solutions and enable businesses to easily integrate applications that will improve their customer and agent experiences.”
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The combination of DaVinci and Five9 amplifies flexibility in the contact center by increasing integration scenarios, providing advanced CTI features, and allowing for more control of the agent experience. Administrators can integrate data and insights from multiple applications, including SAP and Oracle Siebel CRM, to create tailored experiences with minimal effort.
“Our customers have been asking for this combination for a long time, so I’m ecstatic to provide this cohesive solution to them and any new organizations utilizing the power of Five9,” said Anthony Uliano, Founder and Chief Technical Officer, AMC Technology. “Integrating Five9 with DaVinci makes it easier for organizations to create better interactions for their agents and customers.”
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