Amdocs, a leading provider of software and services to communications and media companies, announced it extended its relationship with Telefonica Vivo to support Vivo’s quad-play offerings for an additional four years.
Amdocs Customer Experience Suite (CES) provides complete charging services for Telefonica VIVO and now touches all cities attended by Vivo. This assists Vivo’s continued investment in implementing features to improve the customer journey and their experience using their services. Amdocs supports VIVO NEXT postpaid and convergent fiber-to-the-home consumer businesses.
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Denise Inaba, CIO at Telefônica Vivo, said: “Vivo is proud of their products and having the ability to combine wireless mobile, wireline IPTV, VoIP and broadband offerings into a consolidated one-stop-shop, providing cross-product discounts and advanced interaction and care features, brings more value to our customers. We expanded our relationship with Amdocs to allow us to continue raising the bar on customer experience.”
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Anthony Goonetilleke, Group President of Technology and Head of Strategy said: “As consumer demands evolve, Vivo continues to deliver exceptional value to their customers by innovating across service bundles and promotional discounts, while providing an exceptional experience. We’re honored to partner with Telefônica Vivo to ensure they can launch and monetize new and exciting services for their users.”
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