NICE announced that ASTRID, the operator of Belgium’s national radio communications, paging and dispatching network, has selected NICE to modernize their voice recording and incident reconstruction solutions for 14 police, fire and EMS Public Safety Answering Points.
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As a provider of a single system of record for emergency incidents, NICE empowers public safety and criminal justice agencies to find the truth that’s hidden in data faster, and improve services through reliable data capture, fast, accurate incident reconstruction, automated quality assurance, and data-driven intelligence dashboards.
Jan Zeinstra, Product Owner recording project, ASTRID, said, “The ASTRID network is a lifeline for emergency services in Belgium through its ability to deliver reliable, seamless communications. But it’s equally important to be able to reliably capture, find and reproduce these incidents, to understand what happened, how it happened, and what performed and what didn’t. Considering the 8,000 emergency citizen calls for service and 2-million plus first responder radio communications handled each day, we felt it was important to choose a company with a reliable track record. NICE has proven success with some of the largest emergency services agencies in the world.”
Currently, over 70,000 emergency services workers, ranging from local and federal police to fire and medical rescue services, rely on the ASTRID network daily. Most of these interactions will be centrally captured and managed by NICE. Additionally, NICE will be used to capture all inbound emergency citizen calls into Belgium’s 14 provincial centers, as well as outbound dispatch interactions. The 14 centers handle emergency calls across a 12,000 square mile area inhabited by 11.5 million citizens. When full reviews of incidents are necessary, the NICE solution will automatically pull back incident data into a timeline view, so managers can replay incidents and understand exactly what happened.
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Chris Wooten, Executive Vice President, NICE, said, “We are honored that ASTRID has selected NICE for this nationwide project to help Belgium improve its emergency services to citizens during their most difficult times. For this project, we will leverage our 30 years of experience supporting some of the world’s largest public safety agencies, and our solutions which empower first responders and criminal justice departments to deliver better outcomes for citizens and get to the truth that’s hidden in their data faster.”
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