Visionstate Corp. is pleased to announce the soft launch of its new ViCCi 2.0 customer service kiosk powered by state-of-the-art conversational chatbot artificial intelligence (AI). The Company is targeting spring of 2022 for the official launch of the new product at a large Canadian-based shopping centre.
Artificial intelligence is already a multibillion-dollar industry and is now growing substantially in the area of conversational AI. Visionstate is incorporating this technology into its ViCCi 2.0 platform to provide on-site customer service using artificial intelligence. The ViCCi 2.0 platform will have the capability to support a wide range of consumers through its ability to be modified to support various languages.
Top iTechnology Security News: NVISIONx Raises $4.6 Million in Seed Round Led by Companyon Ventures
“The potential application for this new technology is enormous,” explained Visionstate CEO John Putters. “Already, most online retailers providing products or services use AI to address the vast majority of questions a consumer may have. We are now taking this technology to physical locations, using conversational AI as a tool to communicate with consumers and collect important analytics that will help shape retailing strategies.”
The ViCCi 2.0 product originated from a new partnership Visionstate formed in November 2021 with Fluido.ai, a company that specializes in conversational AI using chatbots. ViCCi 2.0 is an evolution of Visionstate’s legacy interactive directories that first hit the market in 2005. At the time Visionstate incorporated rudimentary AI to guide the customer journey and it now leverages new technology to set the standard once again for on-site customer service.
“Although in its early stages, conversational AI is already starting to penetrate conventional brick –and- mortar retailers by leveraging the technology to answer customer-service-related questions, directions to specific locations, and even up-selling consumers on products and services, similar to the online experience,” Putters explained.
“Together Fluido.ai AI and the Visionstate customer-service kiosk enable conversational voice commerce in the retail industry,” explained Fluido.ai CEO Wessam Gad El-Rab. “Fluido.ai eliminates physical interaction with digital kiosks and personalises interactions with customers early in their customer journey.”
Top iTechnology Security News: Symphony Technology Group Announces Gee Rittenhouse Appointment to CEO of McAfee Enterprise
For Visionstate and its partner Fluido.ai, the opportunity to deploy the technology across the retail sector is significant. Worldwide artificial intelligence (AI) software revenue is forecast to total $62.5 billion in 2022, an increase of 21.3% from 2021, according to a new forecast from Gartner, Inc.
“With the COVID-19 virus in swells and lulls, brick-and-mortar stores were required to reduce their on-ground workforce and limit customer interactions. With the advent of conversational AI-powered chatbots, physical retail stores are now able to deliver the same level of service that customers were accustomed to before,” said IT World Canada Magazine in a recent blog post, describing how conversational AI is disrupting traditional retail.
Visionstate has an extensive customer base in the facility management sector because of its WANDA™ IoT (Internet of Things) product and will be introducing the technology to legacy customers as well as new verticals once ready for launch, anticipated to be in the spring of 2022.
Top iTechnology Networking News: Balbix Appoints Chris van Staden as Chief Revenue Officer
[To share your insights with us, please write to sghosh@martechseries.com]
