New Platform, Postingconnect, Makes Life Easier for Defence Members and Their Families by Simplifying the Posting Process
Accenture (ACN) and Pegasystems Inc. (PEGA), the software company that crushes business complexity, are announcing the launch of PostingConnect, a new technology platform that helps streamline the Australian Defence Force (ADF)’s relocation process for ADF members including a simple to use mobile app.
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Each year, nearly 20,000 Australian service members and their families are required to relocate and settle into new homes, schools, and jobs, either interstate or overseas, while simultaneously preparing for the demands of their new role. Understandably, this can be a challenging experience for service members and their families, and the complex paperwork, administrative processes, and logistics can be an additional burden. Moreover, family members previously did not have visibility into the relocation process, making it difficult to understand requirements, track progress and determine next steps.
To solve this crucial pain point, Accenture worked closely with the Department of Defence, in conjunction with ADF members and their families, to design, build, test, and deploy a human-centered system, enabled by Pega software. With PostingConnect, the posting process is now streamlined, simplified, and for large portions, automated.
Service members and their families can securely access and use the PostingConnect platform to take ownership of and manage all aspects of their relocation by knowing what is required of them, the roles of all the people and organisations involved, as well as getting timely reminders of when tasks are due to be completed. The platform also helps them liaise directly with external logistics and housing service providers.
The innovative solution helps save ADF members considerable time by eliminating unnecessary, disruptive, and repetitive efforts. PostingConnect keeps ADF members informed, connected, and in control via a simple mobile app that brings together everything the user needs to know, as well as informing them of important activities that need to be completed.
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