Applying decades of experience and lessons learned, NTT DATA shares vision to empower clients and employees for a more sustainable future
NTT DATA, a digital business and IT services leader, introduced Empowered Work, the company’s vision for the future of work for both its clients and its own workforce.
Organizations are facing a new frontier as workers are increasingly moving to a hybrid work environment; workspaces are being reinvented and many employees are stressed from the non-stop pressures of the last year. According to the Wall Street Journal the trendy notion of the “Great Resignation” posits that when employees are forced back into the toil of a commute and nine-to-five office job, many will be driven to quit.
“Employers are expected to increase collaboration, improve customer and employee experience, provide secure anywhere/anytime workspaces, provide training opportunities, grow leaders, build and sustain a thriving culture – all with a workforce that is often dispersed,” said Maribel Lopez, Founder and Principal Analyst, Lopez Research. “Companies need to have a 360-degree view and a vision that includes automating tasks, upskilling teams and digital collaboration, that enables workplace efficiency and workforce equity.”
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NTT DATA is taking a holistic view of digital services and consulting to modernize the employee experience, create an innovative and modern work environment with an ecosystem of tools and spaces that can be used as needed by its employees when and how they need. Empowered Work aims to create an efficient, collaborative, flexible, accessible, inclusive and sustainable work environment.
“Personal and professional lives have never been more intertwined, and employees want to know that their personal lives can remain a priority while they keep making an impact for the company, their clients and their careers,” said Eric Clark, Chief Digital & Strategy Officer, NTT DATA Services. “We believe employers have an increasing responsibility to look out for the whole person. NTT DATA is on a mission to empower our workforce and clients as they go from the great resignation to the great transformation.”
Unlocking the Power of Technology for Empowered Work
As a workplace services consulting leader1, the company adopts an empathy-based approach to discover IT friction factors, redesign the customer and employee experience journey, and build a modern dynamic workplace solution leveraging AI, automation and analytics technologies. Using human-centered design and digital change strategies, the company’s workforce consultants facilitate seamless transitions and inspire employees to adopt new ways of working.
NTT DATA is guiding clients as they reimagine work, including National Life Group and the organization’s focus on digital transformation for its people, processes and technology, and the advancement of its customer experience.
“NTT DATA has been a part of almost everything we do. We’ve done business for almost 15 years together,” said Nimesh Mehta, CIO, National Life Group. “What NTT DATA has brought to the table is taking all these solutions like electronic applications, automated underwriting and data, and integrating and stitching those solutions together so that we have an end-to-end process for the company that is no touch. And we’ve seen double digit compounded annual growth rates for over 5 years. Our growth was not by accident, and our transformation with the help of NTT DATA was not by accident.”
NTT DATA is also working with City of Las Vegas, to further showcase how IoT, data and analytics solutions can be used in creating the city, venue or organization of the future.
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NTT DATA’s Hybrid Work Model
NTT DATA is leading the way to help companies define strategies for hybrid work. The company plans to introduce “hubs” in major metro areas including Plano, TX, Charlotte, NC, Boston, Washington D.C., New York and Chicago to provide its workforce and clients optimal options for engagement. Each smart-space hub provides its employees and clients options for both in-person and virtual collaboration and an ecosystem of technology and tools including a virtual receptionist, engaging multi-screen dynamic collaboration tools, room scheduling solutions and safety protocols.
In addition, as the 6th largest IT services company in the world according to the Gartner Market Share: IT Services, Worldwide 2020 report2 – NTT DATA has opened delivery centers to provide on-site or near-location staffing support across the globe and to increase recruitment of top technology talent. The company announced the opening of its new Nashville innovation and delivery center in February 2021.
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