Seasoned Google leader brings extensive customer operations and engineering experience to scale global operations and systems
Matterport, Inc., the leading spatial data company driving the digital transformation of the built world, announced the appointment of Vinatha Kutagula as Vice President of Customer Operations to scale global customer success, support and operations, as the company accelerates past 5 million spaces captured in over 150 countries.
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In February, Matterport announced a proposed business combination with Gores Holdings VI (“Gores Holdings VI”), a special purpose acquisition company sponsored by an affiliate of The Gores Group, LLC. Upon closing of the proposed transaction, the combined company intends to remain listed on NASDAQ under the ticker symbol “MTTR.”
Kutagula brings over 20 years of experience from leading tech companies like Google and Credit Karma, as a senior leader in customer operations and engineering, with a proven track record of building and scaling customer success and operations teams to catalyze hyper growth. Kutagula has deep experience in building and transforming global operations and systems infrastructure in fast-paced B2B and B2C environments.
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Founded in 2011, Matterport has defined the spatial data category for the built world with its market-leading spatial data platform that transforms any space into an accurate and immersive digital twin. Hundreds of thousands of customers around the world have brought more than five million spaces online to date with the Matterport platform to more effectively access, manage and utilize them. The company has extended its market reach beyond residential real estate to include multifamily and commercial real estate; architecture, engineering and construction (AEC); retail; insurance and restoration; travel and hospitality; and facilities management. Matterport primarily operates under a recurring revenue Software as a Service model, growing its subscriber base by more than 500% in 2020.
“Customer success and happiness are core values at Matterport and we will not lose sight of this as we continue to grow. Bringing in Vinatha to lead a dedicated global team demonstrates our commitment to increasing the efficiency, effectiveness, and quality of our customer experience and operations,” said Jay Remley, Chief Revenue Officer of Matterport. “Her experience in developing, launching and scaling customer success and operations to serve millions of people is instrumental in supporting our massive growth and expansion across the world.”
Before joining Matterport, Kutagula was the Vice President of Member Success at Credit Karma responsible for delivering exceptional customer experiences to over 100 million members. Prior to that, she led customer experience strategy, pre-sales operations and support at Google for eleven years. While there, she led the foundational efforts to launch and scale Google Cloud operations for multi-billion dollar growth across six product lines including Google Apps, Search, Maps, Cloud Platform, Chromebook and Android.
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