Knoa Software, a leading provider of user experience management (UEM) software that helps businesses maximize ROI for major software deployments, announced the availability of two ROI tools to help prospects and customers with quantifying the business impact of user experience initiatives. The newKnoa ROI Calculator and the financial impact analytics included in the Knoa Analytics application enable organizations to quantify the ROI of their own user experience initiatives, in the context of their digital transformation projects.
“Organizations that leverage Knoa’s UEM software can be confident that their usage of their enterprise applications (SAP, Oracle, etc.) is truly optimized,” said Brian Berns, CEO, Knoa Software. “Knoa UEM drives improvements across all business execution areas, resulting in increased user adoption, high productivity, seamless process execution and, ultimately, improved business results.”
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The Knoa ROI Calculator enables businesses to estimate the cost savings they would derive from using Knoa UEM in their own environment to drive increased efficiency of their workforce and business operations. According to a recent IDC survey of Knoa customers, enterprises using Knoa UEM report an average three-year ROI of 671% and increased gross user productivity of 15%, as well as efficiency gains of 30% for business processes teams, 31% for incident response, 16% for help desk teams and 21% for security.
“Estimating the ROI of a solution is extremely complex and depends on many what ifs,” said Diego Rivero, Head of Alliances at EDISON US LLC. “As a global consulting firm, we see that companies who use Knoa can easily obtain insights into the productivity and experiences of employees that are otherwise difficult to capture. When our customers understand the actual experiences of their employees, they can make data-driven decisions to improve business outcomes and quickly realize positive ROI.”
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The financial impact analytics included in the Knoa Analytics application empower Knoa customers to quantify the impact of digital transformation projects such as cloud migrations by measuring the impact of technology or process changes on user adoption, experience, and productivity. The financial impact reports can also be used to project the potential impact of such initiatives in the early planning stages, and to justify further technology investments.
“Solutions that focus on employee usage analytics in cloud applications should not only allow teams to plan and prioritize the migration process and measure success (or failure) in terms of employee productivity and adoption indications, but they should also offer a clear way to measure the cumulative ROI of the migration, and more importantly, to allow organizations to significantly optimize it. Knoa Software provides a good example of this approach. The company first proved its solution on the SAP ERP suite on large deployments where common before-and-after studies prove either difficult, time consuming or both. It works by capturing metadata about the user experience, a category of software often referred to as UEM or User Experience Management.”
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