Recognized for Expertise in Delivering a Digital-First Pathway that Improves Member Care and Business Outcomes
Firstsource Solutions Limited, a global provider of Business Process Management (BPM) services and an RP-Sanjiv Goenka Group company, announced it was named a “Leader” in the Payer Digital Transformation Services category and a “Rising Star” in the Payer Business-Processes-as-a-Service (BPaaS) Services category by leading global technology research and advisory firm Information Services Group (ISG), in the ISG Provider Lens quadrant report on Healthcare Digital Services.
The report cited Firstsource’s more than 30 years of experience in the healthcare industry and the significant growth of its payer business in recent years, now working with eight of the top 10 plans. ISG recognized the company’s ongoing innovations and leadership in helping its customers transform their business operations using digital technologies in areas such customer/member experience, operational efficiency, automating key functions for better quality and efficiency, improving risk management and reducing costs. The report describes Firstsource as constantly improving its delivery model to better serve payer organizations, and recognized Firstsource’s end-to-end BPaaS model which helps payers improve member satisfaction and retention. Payers partner with Firstsource because it is a trusted and committed company that can address challenges and provide a roadmap for success.
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“Many healthcare organizations are currently seeking digital solutions that improve processes and reduce costs,” said Venkatgiri Vandali, President, Healthcare at Firstsource Solutions. “Our teams have been working passionately to provide our healthcare customers with technologies that enable transformation, help enhance health outcomes and improve the member experience overall. To be positioned in the Leader and Rising Star quadrants is a great testament to the work we have done this year and there is more to come in 2022 as we continue to build out and invest in our capabilities, infrastructure, and people.”
The Healthcare Digital Services report analyzes software vendors and service providers, based on a multi-phased research and analysis process, and positions these providers based on the ISG Research methodology. It offers an objective, data-driven assessment of technology and service providers’ strengths and weaknesses, as well as their relative positioning in the market.
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