Information Services Group (ISG), a leading global technology research and advisory firm, said it is recognizing 38 technology and business services providers with 2022 ISG Digital Case Study Awards for their best-in-class digital transformation work with enterprise customers.
The standout case studies were chosen from a record number of provider submissions – more than 320, up 30 percent from 2021. The majority of digital transformation initiatives showcased in the submissions were focused on technology modernization programs aimed at improving customer and user experience and driving revenue growth.
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Among the providers being recognized, 14 of them had two or more case studies named as standouts, including five that had five or more standout case studies. The providers are:
- Five or More Standout Case Studies: HCLTech, Hexaware, Infosys (including Infosys BPM), Tech Mahindra and WNS
- Two to Four Standout Case Studies: Aspire Systems, Capgemini, eInfochips, Fujitsu (including Versor), HARMAN DTS, LTIMindtree, TCS, Virtusa Consulting and Wipro
- One Standout Case Study: Accenture, AWS, Bell Techlogix, Birlasoft, Cybage, Digitate, DXC Technology, Firstsource Solutions, Happiest Minds Technologies, HTC Global Services Inc., IBM, Innover, Mastek, Microland Limited, Mphasis, Persistent Systems, Quinnox, Ramco, Sigmoid, SLK Software, Stefanini, UST, Versent and Zensar
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“The accelerated adoption of digital technologies and business models was strongly evident in the case studies we received,” said Paul Reynolds, ISG partner and chief research officer. “Digital has gone mainstream for most businesses, especially in the area of customer and employee experience, so the emphasis is shifting toward modernizing the back office – overcoming the complexity of legacy environments to deliver better CX, deeper analytics and greater efficiency.”
The ISG Digital Case Study Awards evaluate the objectives, solutions and outcomes achieved through digital transformation projects. Technology and service providers worldwide submit case studies throughout the year that are independently validated by the enterprise client and evaluated by an expert ISG digital research review committee. Selections for the awards are based on a multi-dimensional assessment of the tangible impact of digital transformation on the client’s business and the uniqueness of the provider’s solution, among other factors.
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