To establish Telenor as a product-based organization through a co-managed model, and offer premium customer experience
Infosys, a global leader in next-generation digital services and consulting, announced its collaboration with Telenor Norway, Telenor’s wholly owned Norwegian telecommunications operator, in its business transformation program to become a digital telecommunications company. Through this engagement, Infosys will accelerate Telenor Norway’s modernization journey while supporting its ‘Beyond Connectivity’ strategy. This collaboration will drive Telenor Norway’s business growth and make the company future ready.
Infosys was chosen to assist Telenor on this modernization journey for its strong global transformation experience and diverse talent pool. As part of the engagement, Infosys will leverage its tools and accelerators to support the transformation of Telenor’s IT stack in areas of digital, Analytics & AI, and operations. The collaboration will also focus on upskilling and competency development. Infosys will jointly drive and execute Telenor’s modernization roadmap for capability uplifting, business agility, and revenue growth while ensuring operational stability to meet the company’s transformation objectives. While assisting in Telenor’s ‘Beyond Connectivity’ strategy, Infosys will jointly build the required IT capabilities and enable them to become a digital-first organization. This will result in faster time to market and new revenue streams for Telenor.
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Commenting on this partnership, Birgitte Engebretsen, CEO, Telenor Norway, said, “In current times, it is imperative for an organization like Telenor Norway to stay ahead of the curve and ensure that our customers are provided with superior service. To do this, we have to be future-ready. Staying true to our strategy of ‘Beyond Connectivity’, combined with our powerful collaboration with Infosys, we are excited to embark on this modernization journey that will empower us to serve our customers better.”
Richard Stigaard, CIO, Telenor Norway, said, “We look forward to our collaboration with Infosys to modernise our IT landscape, and transform into a product-based organization through a co-managed model, with a dedicated focus on touch-free operations. We are confident that with this initiative, we will welcome a new way of working that will accelerate our journey towards excellent user experience, bring business agility and drive operational excellence.”
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Anand Swaminathan, EVP, Communications, Media and Technology, Infosys, said, “Ensuring customer success is vital for us at Infosys. Our primary focus in this endeavour is providing superior end-user digital experience and operational excellence for Telenor Norway and their customers. Our shared value system through this unique collaboration will enable Telenor Norway in their journey towards ‘Beyond Connectivity’ with agility, simplicity and innovation.”
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