ControlUp, a leader in Digital Employee Experience (DEX) management, announced the latest release of Real-Time DX 8.8, an end-to-end monitoring and troubleshooting solution for Virtual Desktop Infrastructure (VDI) and Desktop-as-a-Service (DaaS) environments. With hundreds of new metrics including 162 specifically for Azure Virtual Desktop, ControlUp can now provide monitoring, alerting and remediation capabilities to Azure Virtual Desktop the same way it does for Citrix and VMware Horizon environments.
Rio Tinto, the world’s second-largest metals and mining corporation and a ControlUp customer, proactively monitors 6,000 unique users with 2,200 concurrent daily sessions. Their main goal for implementing ControlUp was cleaning up user profiles and optimizing their EUC environment, while also realizing 33 percent cost savings by reducing machine catalogs and silos that were not being used based on system reporting, machine usage, and logon time reduction. Additionally, ControlUp assisted in their Citrix-to-Azure Virtual Desktop migration.
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“I don’t have to ask my team for information. I see everything, I know everything, and, as a system owner, it’s very useful. I actually know what’s going on,” stated Iaroslav Aleksyuk, cyber security, monitoring and incident response specialist. “Thanks to ControlUp, we were able to find machine catalogs and other silos that were not really used.”
ControlUp is a proven and versatile solution that supports all major cloud VDI, including Azure Virtual Desktop, Citrix, and VMware Horizon, from one control plane. It allows users to choose the right EUC platform for their environment, whether they need to migrate, scale up, or launch resources on-premises or in the cloud.
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In addition to ControlUp’s integration with and support of Azure Virtual Desktop, the following features are now available:
- 70 performance metrics and dashboards for FSLogix profile containers that help to identify poor performance contributors and optimize in areas such as storage usage, and logon durations
- Advanced Remote DX metrics, helping IT admins identify whether issues in remote work environments are with the user’s device or their internet, and remediate issues before a help desk ticket is opened
- Multitenancy support for managed service providers (MSPs), simplifying monitoring across multiple environments
- Automatic detection, notification, and restart of any Windows service failure, which greatly reduces downtime, a top challenge for complex troubleshooting of large deployments
“Our customers can now choose the best cloud VDI environment for their requirements thanks to ControlUp’s unique monitoring capabilities for leading platforms. We are announcing today a feature-rich product with expanding insights into Azure Virtual Desktop deployments for cost control, VM usage visibility, and metrics, focused exclusively on cloud-based deployments,” commented Asaf Ganot, CEO of ControlUp.
“We’re pleased about ControlUp’s continued innovation in delivering management and monitoring tools for Azure Virtual Desktop,” said Deb Dubrow, group product manager, Azure Virtual Desktop and Windows 365 Partnerships and Small Business. “These new metrics provide targeted insights to help customers optimize their Azure Virtual Desktop deployments for performance and cost efficiency.”
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