Two experts will further Basware’s investment and leadership position with its AI product offering and digital transformation
Basware, a global leader in AP automation and invoice processing, has announced the appointments Barrett Schiwitz as its new Chief Information Officer (CIO), and Anssi Ruokonen as its Director of AI Research and Enablement.
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As Chief Information Officer (CIO), Barrett Schiwitz will oversee Basware’s digital transformation projects including the technological advancement and management of Basware’s internal digital transformation to allow staff to better serve customers. The project will completely revamp Basware’s systems and data across all functions, starting with customer facing areas. This initiative will be supported by major investments in new systems and education to empower staff to deliver more value to customers.
With more than 30 years’ experience in the technology sector as a transformation leader, implementer and software developer, Schiwitz will strengthen Basware’s technology team as part of the company’s overall digital strategy. Prior to Basware, Schiwitz served as SVP of Integration and Business Transformation at tech firm Snap One.
Based in Atlanta, Georgia, Schiwitz will be a part of the executive team and report into CEO Jason Kurtz.
Barrett Schiwitz, Chief Information Officer, Basware, said: “Technology plays a central role in any successful business, from finance functions to sales and marketing, and Basware’s emphasis on innovation with products and services that make a difference stood out from the rest. I’m excited to be a part of the team and leverage my experience to make an impact by leading the digital transformation strategy across the business to make technology work better for employees and customers.”
Meanwhile, Ruokonen will further enhance AI technology within Basware’s product and service offering, while Schiwitz will oversee Basware’s digital transformation projects to deliver an ever-improving customer experience.
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Generative AI has the potential to generate upwards of $4.4 trillion across all industries, according to McKinsey. Basware’s AI strategy is centered around expanding its innovation lead within its product offering and doing better with its customer experience.
The company is already utilizing AI through its SmartPDF system which automates the conversion of machine-readable PDFs to e-invoices with over 97 per cent accuracy, removing the need for outdated manual processes. Last year, Basware also teamed up with Microsoft to announce the use of ChatGPT within its customer support function, called AskMary.
Ruokonen will lead Basware’s AI development, shaping the company’s strategy, research and approach to AI, implementing AI technology to optimize Basware’s product offering and enhance operations across the business. He joins from AI firm Fluentic where he served as Chief Product Officer.
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