IT consultancy drives CRM innovation to enable stronger customer relationships and boost sales
ARP Ideas – leading specialist IT consultancy and experts in digital transformation – partners with Trustpilot to launch a new and innovative customer software solution, powered by Microsoft Dynamics 365. ARP Ideas will synergise Trustpilot’s features with Microsoft Dynamics to create a tailored solution that offers businesses an integrated platform for customer insights and CRM capabilities.
By merging Trustpilot reviews directly within the Microsoft Dynamics 365 customer record, this integration will create a unified customer view in one centralised location. Sales, marketing, and service teams will be able to access real-time feedback and correlate it with other vital data to refine interactions across all customer touchpoints.
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With advanced analytic capabilities, ARP Ideas’ solution deep dives into review data to offer greater insights around customer sentiment and behaviours, which drives better decision-making, and ultimately, guides improvements – key to strengthening customer relationships and boosting sales.
Additionally, review collection processes stand to be simplified as this integration will allow businesses to reach out directly to customers through Microsoft Dynamics. Moreover, showcasing reviews is also much easier, with an option to curate and highlight top reviews that enhance brand credibility and attract prospective new customers.
As well as providing the solution itself, ARP Ideas offer their clients ongoing support to ensure systems are constantly improved and updated so it remains optimised and effective.
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“At ARP Ideas, we are passionate about spearheading innovative integrations that deliver game-changing value for our clients,” says Ambrozy Rybicki, CEO and co-founder of ARP Ideas. “By pioneering this connection between Microsoft Dynamics 365 and Trustpilot, we are enabling organisations to engage with customers in entirely new ways. This integration represents our commitment to going above and beyond to solve our clients’ most pressing business needs with cutting-edge, custom-tailored solutions.”
ARP Ideas specialises in custom software development, outsourcing, and consulting. As a Gold Microsoft Partner, ARP Ideas supports clients with Dynamics 365, Office 365 and Azure Cloud, and individual solutions built in the .NET Framework and Angular.
As leaders in the digital transformation of companies, ARP Ideas improves the quality of customer service and fosters growth while reducing costs.
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