New Zealand entity of global insurer leveraging Guidewire Cloud to increase business agility and deliver more value to policyholders
Aioi Nissay Dowa Management New Zealand (NZ) and Guidewire announced that Aioi Nissay Dowa Management NZ has successfully deployed InsuranceSuite on Guidewire Cloud to power its core operations, simplify IT, respond to changing market demands, and deliver more value to agents, brokers, and policyholders. The company has implemented InsuranceSuite on Guidewire Cloud for its Domestic Motor, Commercial Motor, and Payment Protection lines of business. Guidewire PartnerConnect Consulting partner Tenzing, part of the Tech Mahindra group, led the implementation project.
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“Guidewire is providing improved security, flexibility, and business process optimization, enabling us to adapt rapidly to changing customer and market needs and stay ahead of our competition by implementing new product innovations quickly. Their innovative solutions like Advanced Product Designer means that we can spin up new products quickly,” said Simone Labady, chief executive officer, Aioi Nissay Dowa Management NZ. “Partnering with Guidewire and having access to InsuranceSuite signifies much more than just a decision to implement a core insurance system; it is an alignment of cultures and visions for the future. This was imperative when we were looking for a partner, and Guidewire is a Tier 1 solution provider who I know will stay ahead of the curve with respect to product development.”
Aioi Nissay Dowa Management NZ selected InsuranceSuite on Guidewire Cloud in November 2020. Labady added, “By implementing InsuranceSuite on Guidewire Cloud, we were able to accomplish the project ahead of schedule and on budget. The Guidewire screen design is well articulated, straightforward, and optimized to enable faster processing times to serve customers quickly. Our users are excited and engaged in the continuous improvement of the system. They are enjoying the simplicity of being able to manage their workloads so they can focus on response times and improve the customer experience.”
Chris Day, managing director, Tenzing, said, “We are honored to have led this highly successful project to implement InsuranceSuite on Guidewire Cloud at Aioi Nissay Dowa Management NZ. The seamless way the wider Aioi, Tenzing, and Guidewire team came together allowed us to collectively focus on what mattered to the Aioi business.”
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“We congratulate Aioi Nissay Dowa Management NZ on its successful InsuranceSuite deployment on the Guidewire Cloud,” said Roland Slee, managing director, Asia-Pacific at Guidewire. “We admire Aioi Nissay Dowa Management NZ’s mission of taking the worry out of motor vehicle insurance and helping customers get back on the road as soon as possible. We look forward to helping the company leverage Guidewire Cloud to keep its promise to Kiwis to offer the best, unbiased advice, to honour its commitments, and to be accountable for providing a consistently high level of service.”
Aioi Nissay Dowa Management NZ also deployed Guidewire DataHub and Guidewire InfoCenter as its enterprise-wide data management and analytics systems, and SmartCOMM™ from Smart Communications for customer communications management. Guidewire is a reseller of Smart Communications, a Guidewire PartnerConnect Solution member.
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