Through At-Impact, NetImpact was awarded a contract to provide technical guidance and program performance support for United States Department of Agriculture’s (USDA) Governance Applications Management Branch (GAMB), Governance Services Division (GSD) of the Client Experience Center (CEC). As the IT service provider of choice, the CEC supports enterprise applications for USDA’s global customer base and its respective business mission areas. The CEC services almost 140,000 customers across more than 118,000 field, state, headquarters, and remote offices located across the United States and its territories and protectorates across the globe.
NetImpact will provide a full range of services across CEC’s Information Technology Service Management (ITSM) tool suite that fulfill 1.2M+ requests per annum. This support includes digital transformation, implementation and maintenance, custom workflows and application development, testing automation, and analysis-based improvement to day-to-day operations. To ensure success, NetImpact is providing subject matter experts and technologists well-versed in eAuthentication/SSO, SAML, SalesForce, Tableau, SailPoint, ScanStar, Alchemer, System Center Operations Manager (SCOM), BMC, Pinyon, and ServiceNow.
Latest ITechnology News: MinIO Surpasses One Billion Cumulative Docker Downloads as Business Surges
NetImpact supports CEC’s ITSM suite that fulfills 1.2M+ requests per annum for ~140K customers across 118K+ locations.
Latest ITechnology News: Spectra Logic and iRODS Consortium Partner to Provide Glacier-Like Tier of Storage for Data-Driven Organizations
“Efficient ITSM grease the cogs of operation to decrease overhead, improve IT effectiveness, and scale the mission for responsive delivery.” Stephanie Wilson, NetImpact COO remarks. “Our Emotionally Intelligent, Technically Exceptional (EQTE) team is ready to optimize CEC’s IT operations and services for a modern service management that stays ahead of USDA’s dynamic needs.” NetImpact will leverage its profound experience from successful, similar efforts throughout 12+ Federal Agencies and apply their PlatformFirst™ and Mission-Centered Design (MCD™) solutions to accelerate this transformation.
Latest ITechnology News: Converge Technology Solutions Corp. To Acquire Stone Group
[To share your insights with us, please write to sghosh@martechseries.com]
