Zoom and Avaya unveiled a strategic alliance to improve worldwide enterprise collaboration experiences for businesses. Avaya chose Zoom Workplace, an AI-powered collaboration platform comprising meetings, team chat, scheduler, whiteboard, and spaces, to integrate with Avaya’s Communication & Collaboration Suite. This integration offers customers a simplified approach to managing their communication environments and workflows.
In addition, Avaya is committed to providing the integrated Zoom Workplace solution, which will improve the collaboration experience for its extensive client base, including some of the industry’s largest enterprises.
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Advancing Collaboration with Zoom and Avaya
Avaya’s existing clientele will maintain their investments in Avaya’s solutions and devices while capitalizing on the capabilities of Zoom’s AI-powered collaboration platform, Zoom Workplace.
Collaborating closely, Zoom and Avaya aim to introduce a unified solution to enhance the collaboration experience for Avaya customers. This includes:
- Interoperability between platforms and devices enables users to seamlessly utilize Zoom Workplace alongside their current investments in Avaya’s Communication & Collaboration Suite solutions—Avaya Aura and Avaya Enterprise Cloud—without disrupting existing customizations, workflows, or infrastructure.
- Collaboration solutions include Zoom Team Chat, Zoom Scheduler, Zoom Whiteboard, and flexible spaces.
- Access to Zoom AI Companion, a generative AI digital assistant offered by Zoom.
Refining Collaboration with Innovation Integration
Avaya customers stand to amplify the value of their current investments in Avaya’s private cloud and premise-based solutions, all while harnessing the user-centric interface of Zoom to drive their collaboration endeavors.
Alan Masarek, CEO of Avaya, commented on the growing demand among enterprises for cutting-edge AI-powered solutions to foster differentiation, acceleration, and growth, all without disrupting existing core systems. Through the collaboration with Zoom, Avaya aims to fulfill the commitment of delivering innovation without interruption, thereby enhancing the value proposition for its clientele with world-class collaboration experiences integrated within the Avaya platform.
Eric S. Yuan, Founder and CEO of Zoom, highlighted the Company’s commitment to providing a sophisticated yet user-friendly product. With extensive expansion and integration of generative AI, Zoom remains dedicated to delivering an exceptional user experience. The partnership with Avaya underscores Zoom’s reputation for innovation and reliability, offering Avaya customers a seamless and robust collaboration solution.
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FAQs
1. What does the partnership between Avaya and Zoom entail?
The partnership between Avaya and Zoom entails the integration of Zoom Workplace, an AI-powered collaboration platform, with Avaya’s Communication & Collaboration Suite. This integration aims to provide customers with enhanced collaboration experiences.
2. What benefits can Avaya customers expect from this partnership?
Avaya customers can expect to retain their investments in Avaya’s solutions while gaining access to Zoom’s collaboration platform. They will benefit from features like Zoom Team Chat, Zoom Scheduler, Zoom Whiteboard, and more alongside Avaya’s existing offerings.
3. How will the partnership impact Avaya’s existing solutions?
The partnership will introduce interoperability between platforms and devices, allowing users to seamlessly work in Zoom Workplace alongside Avaya’s Communication & Collaboration Suite solutions—Avaya Aura and Avaya Enterprise Cloud—without disrupting current workflows or infrastructure.
4. What is Zoom AI Companion, and how will it benefit Avaya customers?
Zoom AI Companion is a generative AI digital assistant provided by Zoom. Avaya customers can access this assistant, enhancing their collaboration experiences by providing AI-powered assistance and support.
5. When will the integrated Avaya and Zoom Workplace experience be available to customers?
The integrated experience and device interoperability are expected to be available to Avaya customers globally in the coming months. Further details regarding the joint solution will be shared later this spring.
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