Tech Mahindra has introduced the Navixus business unit within its Business Process Services division. This launch represents a strategic move to provide customers with an extensive suite of digital transformation solutions. Navixus integrates Tech Mahindra’s Business Process Services’ automation, analytics, and consulting expertise with Eventus’ customer experience (CX) and transformation capabilities to offer a comprehensive digital transformation package. In addition, the unit provides intelligent automation, generative artificial intelligence, CX technologies, Contact Center as a Service (CCaaS), advanced analytics, and managed services. Navixus is designed to guide businesses through the entire transformation journey, from optimization to complete transformation.
Addressing the challenges faced by companies in achieving expected revenue lifts and cost savings from ongoing digital and artificial intelligence transformations, Navixus aims to assist businesses in meeting the demands of heightened customer expectations, managing omnichannel interactions, handling budget constraints, and optimizing inefficient processes across various industries.
Tech Mahindra’s latest venture, led by seasoned consulting experts, marks the establishment of a new business unit dedicated to transformational endeavors. With a wealth of experience from international implementations and robust partnerships with crucial CX technology providers, this unit introduces Navixus.
“Today many enterprises are grappling with the challenges associated with adapting evolving technologies, ensuring robust data security, addressing skill gap, managing complex transformations, and navigating an extremely dynamic marketplace. Navixus™ aims to partner with our customers in this journey through a consulting-led approach and value-accretive suite of offerings that helps them continually deliver superior experiences.” – Birendra Sen, Business Head, Business Process Services, Tech Mahindra.
Navixus is a comprehensive digital transformation suite meticulously crafted to align with a customer’s long-term objectives. It consolidates an array of transformative technologies and services, presenting an all-encompassing solution within a unified framework. By integrating diverse capabilities under one umbrella, Tech Mahindra aims to equip its clientele with future-ready business tools that revolve around customer-centricity. This strategic move signifies Tech Mahindra’s commitment to empowering customers with holistic, forward-thinking solutions. Navixus catalyzes businesses to embrace innovation, deliver seamless experiences, and foster a customer-centric approach.
Rob Rutledge, Business Unit Head of Navixus & CEO at Eventus, emphasized the critical need for businesses to rapidly adapt and automate to meet evolving customer demands and remain competitive. Rutledge stressed the imperative for companies to modernize operations or risk being supplanted by more proactive and agile counterparts. Navixus, drawing from extensive global implementations and integration with major CX technology providers, aims to offer customers a wealth of experience and streamlined solutions.
Eventus, a prominent provider of comprehensive customer engagement solutions encompassing strategy consulting, cloud-based tools, and managed services, became part of Tech Mahindra through acquisition. This strategic move was intended to bolster Tech Mahindra’s consulting-driven front-office solutions and enhance its position as a valuable Business Process Services (BPS) partner. Navixus™ aligns seamlessly with this vision, empowering Tech Mahindra to deliver cutting-edge digital solutions tailored for the modern era and meet the needs of its global clientele.
FAQs
1. How does Navixus reflect Tech Mahindra’s commitment to innovation and customer-centricity?
Answer: Navixus signifies Tech Mahindra’s commitment to empowering customers with innovative, forward-thinking solutions that revolve around customer-centricity, aiming to enable businesses to embrace innovation and deliver seamless experiences.
2. What prompted the establishment of Navixus, and what are its core objectives?
Answer: The launch of Navixus was prompted by the need for businesses to adapt and automate to meet evolving customer demands rapidly. Its primary objective is to modernize operations and provide agile solutions to remain competitive.
3. What challenges does Navixus aim to address for companies?
Answer: Navixus targets challenges enterprises face in achieving revenue lifts, cost savings from digital and AI transformations, customer expectation management, omnichannel interactions, budget constraints, and process optimization across various industries.
