Salesforce’s unveiling of Unlimited Edition+ (UE+) marks a significant milestone in empowering businesses to expedite growth through streamlined technology integration encompassing AI, data, and CRM capabilities. UE+ represents a simplified yet comprehensive package, offering organizations across diverse industries seamless access to Salesforce’s top-tier technologies. This unified offering spans Sales Cloud, Service Cloud, Einstein AI, Data Cloud, Slack, Tableau, and Industries, empowering businesses to revolutionize their operations and amplify customer experiences.
The significance lies in the advent of the AI era. Despite its potential, companies grapple with fragmented data silos and disjointed tech infrastructures, leading to complex and costly systems. These hurdles impede the effective implementation of trusted AI, restricting access, harmonization, and connectivity across both first- and third-party data sources. Notably, a staggering 60% of IT leaders express skepticism about integrating generative AI into their existing tech stacks, highlighting the prevailing challenges organizations face in leveraging advanced AI technologies.
Unlocking Efficiencies with UE+ Available now, UE+ streamlines the procurement and implementation of Salesforce technology, enabling organizations to scale swiftly. The streamlined purchasing process has led to notable successes, with nine of the top 10 Salesforce deals in the third quarter of fiscal year ’24 incorporating six or more clouds.
UE+ for Sales and Service Announced at Dreamforce, UE+ offers comprehensive packages tailored for sales and service, consolidating the best of Salesforce into a unified offering:
- Sales Cloud UE+: Incorporates Sales Cloud Unlimited features alongside Data Cloud, Generative AI, Sales Planning, and more. This integration empowers sales teams by boosting efficiency, automating personalized communications, and leveraging crucial insights for prioritizing deals.
- Service Cloud UE+: Combines Service Cloud Unlimited elements with Data Cloud, Generative AI, Service Cloud Voice, and other features. This comprehensive package enhances service efficiency, enabling quick incident resolution and leveraging data-driven insights to improve customer support.
UE+ for Industries Newly introduced, UE+ for Industries merges Sales and Service Unlimited editions with industry-specific data models, aiming to expedite value realization within distinct sectors:
- Financial Services Cloud UE+: Tailored for banks, asset management, and insurance agencies, it centralizes customer data and embeds AI for personalized financial engagements at scale.
- Health Cloud UE+: Designed for healthcare and pharmaceutical domains, it optimizes contact center response times, facilitates digital healthcare services, and offers a comprehensive view of patients, providers, and partners.
- Manufacturing Cloud UE+: Equips manufacturing organizations with tools to fortify their data foundation, infuse AI across the sales cycle, and boost productivity, enabling efficient commercial scaling and revenue growth.
Each industry-specific UE+ package empowers organizations with tailored capabilities to enhance operations, drive personalized engagements, and optimize productivity within their respective sectors.
“Our customers are consistently evaluating and working to simplify their complicated technology portfolio and are looking to us to help them be more productive and efficient. These new bundles provide the best of Salesforce to help our customers across industries move faster, reduce complexity, and better compete with the latest technology as they navigate this new AI era.” — BILL PATTERSON, EVP of Corporate Strategy
FAQs
1. What is Salesforce’s Unlimited Edition+ (UE+), and what does it offer?
UE+ is a comprehensive package that integrates various Salesforce technologies, including Sales Cloud, Service Cloud, Einstein AI, Data Cloud, Slack, Tableau, and Industries. It’s designed to streamline technology integration and amplify customer experiences for businesses across diverse industries.
2. What challenges does UE+ aim to address in the AI era?
UE+ targets the hurdles faced by organizations dealing with fragmented data silos and disjointed tech infrastructures. It aims to simplify the procurement and implementation of trusted AI, overcoming challenges related to accessing, harmonizing, and connecting first- and third-party data sources.
3. How has the adoption of UE+ been in the market?
UE+ adoption has seen significant success, with nine of the top 10 Salesforce deals in the third quarter of fiscal year ’24 involving six or more clouds, showcasing the streamlined purchasing process and adoption rates.
4. What are the offerings under UE+ for Sales and Service?
UE+ for Sales includes Sales Cloud Unlimited features, Data Cloud, Generative AI, and Sales Planning, empowering sales teams with efficiency, personalized communications, and insights for deal prioritization. UE+ for Service combines Service Cloud Unlimited elements with Data Cloud, Generative AI, Service Cloud Voice, and more, enhancing service efficiency and incident resolution.
[To share your insights with us, please write to sghosh@martechseries.com]
