RemotePC™ a leader in remote desktop access, has introduced Attended Remote Access as a free add-on to their remote access service, allowing IT Admins and MSPs to access a customer’s computer remotely just by entering a simple session code provided by the associate. This feature gives admins the ability to offer immediate remote access for support, allowing them to access any Mac, Windows, or iOS/Android device and provide assistance from anywhere.
Recommended ITech News: Adrian Szwarcburg Joins Salesforce DevSecOps Pioneer DigitSec To Drive Partnerships And Business Development
While other services may charge a separate licensing fee for Attended Access, RemotePC™ is offering the feature as a free add-on to Soho, Team, and Enterprise accounts.
Attended Remote Access with RemotePC™ is an ideal solution for situations in which a customer requires immediate assistance, allowing technicians to resolve issues in real-time. For MSPs it can be very beneficial as it lets them remotely access any of their managed devices in an instant for maintenance or support.
Recommended ITech News: EXACT Technology Selects Soracom IoT Connectivity to Build Infrastructure of the Future
To use this feature, users simply need to download and run the RemotePC™ Attended Access application on the host device, then provide their IT Admin or MSP with the access code to give them permission to access the device. The technician then just has to enter the code in their RemotePC™ desktop or web application to access the device instantly. Once the session is over and the window is closed, the computer will not be able to be accessed until the user downloads and runs the application again, and provides a new session code.
Recommended ITech News: Informatica Announces New Data Loading and Advanced ELT Integrations with Snowflake
