Netrio Expands Leadership Team to Focus on the Customer Experience

Dave Costa Named Chief Customer Officer; Will Lead Netrio’s Global Organization to Deliver on Customer-First Corporate Strategy

Netrio announced the expansion of its Customer Success Team, reinforcing its commitment to delivering a world-class customer experience truly differentiated in the industry. As part of this initiative, Dave Costa has been named Chief Customer Officer. He will oversee Netrio’s team focused on standardizing account management programs, formalizing client touchpoints, and offering strategic advisory services and project management governance. The Customer Success Team plays a critical role in Netrio’s mission to help small- and mid-market enterprises maximize their technology investments and enable them to better compete in their industries.

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Dave Costa most recently served as Chief Operating Officer at Agio, which was acquired by Netrio in May 2025. He brings deep experience in technology and managed services, along with a strong track record of leading high-performing teams and delivering solutions that drive customer success. His leadership will be critical in scaling Netrio’s customer success capabilities and modernizing the way the company engages with customers throughout their technology journey – from onboarding and adoption to optimization and renewal.

In addition, Jamie Wolbeck has been promoted to Senior Vice President of Strategic Advisors, where he will focus on expanding Netrio’s role as a trusted advisor to top customers, aligning services with business and technology goals, and ensuring that customers realize the maximum value of their Netrio partnership.

Small and mid-market enterprises face unique challenges in technology landscape, including inconsistent service delivery, lack of strategic planning, resource coordination difficulties, and the need for deeper strategic partnerships. Netrio’s expanded Customer Success Team addresses these challenges by using technology and industry best practices to implement customer segmentation strategies, formalize processes that support business objectives, and consult on solutions that improve operational efficiency.

“At Netrio, we’re constantly evolving to enhance the customer experience and serve as a true extension of our customers’ teams,” Costa commented. “We’re investing more resources in our Customer Success Team because delivering exceptional service is at the heart of everything we do. Small- and medium-sized enterprises have unique technology and service requirements, and we want to assist them with the right combination of local, high-touch service and global scale.”

The team is structured around two key responsibility areas:

• Customer Success Managers: Day-to-day customer relationship managers who provide guidance through projects and opportunities.
• Strategic Advisors: Engagement management professionals who lead account planning and build trust by pairing business objectives with solutions.

“Expanding our Customer Success Team represents the next step in integrating SUCCESS Computer Consulting, PCA Technology Group, Agio and Netrio into a single, unified organization,” said Gina Murphy, President and Chief Transformation Officer of Netrio. “The investment in our customer experience capabilities will help unify and standardize our service delivery on a global basis, ensuring consistent execution while reflecting our identity as a hands-on, customer-focused MSP.”

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