Cisco has recently unveiled new business metrics within Cisco Cloud Observability, leveraging the robust capabilities of the Cisco Observability Platform to enrich the business context surrounding modern applications operating on Amazon Web Services (AWS). This latest release is geared towards enabling seamless integration with AWS services and correlation with application performance monitoring (APM), offering comprehensive insights into the performance of cloud-native applications.
In contrast to conventional application monitoring tools that primarily focus on tracking application and infrastructure performance metrics, this advancement addresses a critical gap. It provides enhanced visibility to teams handling modern applications, including ITOps, DevOps, and SREs, by establishing a more precise correlation between application performance and vital business Key Performance Indicators (KPIs). This includes crucial metrics such as customer conversion rates and real-time insights into their direct impact on business revenue. This heightened visibility equips teams with a holistic perspective, enabling them to align their actions more closely with overarching business objectives.
Bridging the Gap Between ITOps and Business Objectives with New Advancements
Cisco’s latest advancements in full-stack observability catalyze and empower teams by providing an enriched business context and enabling efficient management of contemporary applications. This innovative approach bridges the gap between IT operations and business objectives, ensuring the safeguarding of revenue, enhancing customer experiences, and preserving brand reputation.
The new capabilities offer users:
- Support for multiple business metrics within a business transaction, enhancing the scope of measurement.
- Simplified identification of business transactions configured with business metrics, facilitating troubleshooting efforts.
- A user-friendly configuration interface that allows users to preview business transaction attributes for accuracy and set up crucial metric alerts.
- Advanced Key Performance Indicator (KPI) visualization, featuring baseline performance and historical trend analysis, facilitating swift identification of abnormal business performance.
- Data segmentation by selected attribute values enables quick visibility into the most affected customer segments.
Impact of Full-stack Observability on Customers
For esteemed Cisco customers like Royal Caribbean, these insights are pivotal. Alice McElroy, Director of IT Operational Excellence at Royal Caribbean, expressed the significance of Cisco Full-Stack Observability, highlighting its transformative impact on their operations. With Cisco Cloud Observability, Royal Caribbean has transitioned from reactive to proactive, utilizing the tool to visualize and correlate metrics, events, logging, and tracing (MELT) data. This capability empowers them to identify, triage, and troubleshoot issues efficiently and swiftly.
Enhanced Integration with AWS Services
Supporting integration with more AWS services, DevOps teams can also now observe AWS Lambda functions as an entity within Cisco Cloud Observability APM pages, helping them to understand the functions’ contribution to an application, correlate their performance to overall user experience and quickly troubleshoot unexpected behavior.
“By elevating business metrics to first-class status, similar to other performance-related metrics, we enable organizations to mature their observability practice by empowering technical teams to prioritize technical issues that are aligned with business outcomes,” said Ronak Desai, Senior Vice President and General Manager for Cisco AppDynamics and Full-Stack Observability.
Cisco also announced support for ten additional AWS services that are now pre-integrated with Cisco Cloud Observability. Application owners can gain deep cross-domain visibility across the full stack by tying together applications, business transactions, business metrics, and expanded support for AWS infrastructure services.
FAQs
1. What impact does Cisco’s Full-Stack Observability have on customers?
For Royal Caribbean, Cisco’s Cloud Observability enabled a transition from reactive to proactive operations. The tool empowered them to visualize, correlate, and efficiently troubleshoot metrics, events, logging, and tracing (MELT) data, facilitating efficient issue identification and resolution.
2. How does the enhanced integration with AWS services benefit DevOps teams using Cisco Cloud Observability?
DevOps teams can now observe AWS Lambda functions within Cisco Cloud Observability APM pages, gaining insights into the functions’ contribution to an application, correlating their performance with user experience, and swiftly troubleshooting unexpected behavior.
3. What additional AWS services are now pre-integrated with Cisco Cloud Observability?
Cisco Cloud Observability now supports ten additional AWS services, allowing application owners to gain comprehensive visibility across the full stack by linking applications, business transactions, metrics, and AWS infrastructure services.
4. What role do business metrics play within Cisco’s Cloud Observability solution?
Business metrics within Cisco’s Cloud Observability are treated as first-class entities, similar to other performance-related metrics. Elevating business metrics aids technical teams in prioritizing issues aligned with business outcomes, fostering a more mature observability practice.
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