Amdocs, one of the leading providers of software and services to communications and media companies, has launched Amdocs CPQ Pro. This next-generation configure-price-quote software is tailored to empower communications service providers (CSPs). It offers advanced enterprise services across diverse business landscapes. The software taps into generative AI capabilities harnessed through Amdocs’ pioneering telco-grade platform, amAIz. CPQ Pro aligns with Amdocs’ strategic initiative to push generative AI co-pilot use cases forward in the communications industry.
This launch is part of Amdocs’ efforts to expedite time-to-market, improve operational efficiency, and elevate the customer experience by delivering differentiated services across its comprehensive product and service portfolio. Furthermore, this introduction builds upon Amdocs’ existing strategic partnerships with technology giants Microsoft and NVIDIA, further integrating generative AI capabilities into Amdocs’ CES portfolio.
Amdocs CPQ Pro, tailored for Communication Service Providers (CSPs), leverages generative AI to transform the telecom industry and elevate enterprise and consumer experiences. The application offers several advanced capabilities designed specifically for CSPs:
- Telco-Native Generative AI Co-Pilot: Streamlines the enterprise sales experience by facilitating the creation of proposals featuring innovative solutions, optimized pricing, and summarized agreements with t*******************. This functionality significantly reduces the duration of the sales process.
- Improved Service Delivery: Enhances service delivery time and accuracy, potentially reducing costs and improving profitability. This improvement opens avenues for new monetizable opportunities.
- Partner Ecosystem Monetization: Empowers CSPs to develop compelling B2B solutions enriched by a partner ecosystem. This capability enables sales teams to craft unique offerings tailored to customers’ needs.
- Certified Pre-Integration: Ensures seamless connectivity with sales, ordering, fulfillment, and billing systems, delivering an end-to-end experience without disruptions.
- Commercialization of Advanced Technology: Extends beyond traditional connectivity offerings, enabling CSPs to introduce new products in areas such as IoT, security, and more.
- Support for Simple to Complex Orders: Accommodates a wide range of business segments, facilitating the management of orders across varying complexities.
“We believe in generative AI’s ability to transform the telecom industry and enhance experiences for enterprises and consumers alike. CPQ Pro is one of the industry’s first generative AI-infused CPQ applications meticulously crafted for CSPs. It empowers our customers to capture and accelerate enterprise revenue opportunities, extending beyond just connectivity to encompass new digital and e-commerce services and network-based value-added services.” – ANTHONY GOONETILLEKE, Group President of Technology and Head of Strategy at Amdocs
Raúl Simmons Pérez, Research Analyst at Analysys Mason, emphasized the critical need for CSPs (Communications Service Providers) to prioritize adopting AI-driven CPQ (Configure, Price, Quote) systems tailored specifically for their dynamic value chains. These systems should cater to evolving models such as B2B2X and wholesale models. Simmons Pérez highlighted the importance of finding partners capable of delivering a catalog-driven, dynamic CPQ solution that can navigate the complexities inherent in the CSP value chain’s evolution.
Moreover, Amdocs CPQ Pro plays a crucial role within the joint Amdocs and Microsoft Customer Engagement Platform. This collaboration amalgamates Microsoft’s Dynamics 365 automation and collaboration tools with Amdocs’ end-to-end enterprise solutions. The aim is to create an AI-enhanced, pre-integrated, and telco-verticalized solution that ensures a seamless and enriched customer experience.
Amdocs plans to showcase CPQ Pro and other innovative solutions at the Mobile World Congress Barcelona, scheduled for February 26-29, 2024. This event will serve as a platform to highlight the advancements and capabilities of their solutions within the telecom industry.
FAQs
1. What is Amdocs CPQ Pro, and how does it impact Communication Service Providers (CSPs)?
Amdocs CPQ Pro is a configure-price-quote software tailored for CSPs, leveraging generative AI to transform the telecom industry. It streamlines sales, enhances service delivery, enables partner ecosystem monetization, ensures seamless integration, and expands offerings beyond traditional connectivity.
2. How does generative AI influence CPQ Pro’s capabilities for CSPs?
Generative AI, harnessed through Amdocs’ amAIz platform, powers CPQ Pro by facilitating efficient proposal creation, optimizing pricing, summarizing agreements, and reducing the sales process duration. It enhances service delivery accuracy, improves profitability, and enables the introduction of new, monetizable products.
3. What are some key features of Amdocs CPQ Pro that cater specifically to CSPs?
The software offers a telco-native generative AI co-pilot, improved service delivery, partner ecosystem monetization, certified pre-integration, support for simple to complex orders, and commercialization of advanced technology beyond traditional offerings.
4. How does Amdocs CPQ Pro fit within Amdocs’ strategic partnerships with Microsoft and NVIDIA?
CPQ Pro extends Amdocs’ collaboration with technology giants like Microsoft and NVIDIA, integrating generative AI capabilities into Amdocs’ CES portfolio. It aligns with their joint Customer Engagement Platform, combining Dynamics 365 tools with Amdocs’ enterprise solutions to enhance customer experiences.
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