Leading payment consultancy enables award-winning agency to fully integrate payments, accelerate deposit times, and eliminate excess labor
Swipesum, a comprehensive payment processing and merchant services consultancy, is bringing customized payment solutions to NP Digital, a global digital marketing agency, through a comprehensive team of industry experts and a unique AI-powered solution, Staitment, which reviews and uncovers hidden processing fees within merchant statements in seconds.
After implementing Netsuite, NP Digital’s digital ecosystem struggled to communicate cross-functionally. There were time-consuming manual checks that needed to be performed, payments were still processing in the CRM, and deposits would take several days to process, limiting cash flow. Since onboarding with Swipesum in November 2023, the agency has significantly accelerated its ability to process ACH and credit card payments. ACH processing for electronic checks previously lingered on hold for five to seven days. With Swipesum’s help, NP Digital can process transactions on the same day.
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“At Swipesum, we always find the right fit for our customers, whether that means switching payment processors altogether or bringing negotiations back to the table with their current providers,” said Swipesum Co-founder and CEO Michael Seaman. “In this case, we saw the detrimental impact NP Digital’s disjointed ecosystem was having on the company’s ability to process transactions, gather necessary data and see this revenue in real-time. Our customized solution enabled NP Digital to integrate the company’s ERP and payment processing into Netsuite’s platform seamlessly.”
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As an independent payments consultancy, Swipesum monitors current processor relationships for various industry transactions and negotiates on behalf of its client to source the most competitive processing rate. To date, NP Digital’s accounting team alone is saving two hours a day on manually recording payment transactions in Netsuite.
“We’ve experienced incredible benefits since connecting with Swipesum, from nearly non-existent processing holds to increased efficiency in gathering customer payment data,” said Denise Easter of NP Digital. “The Swipesum team has been there through every step of the implementation process, ensuring that we succeed. We wish we had come to the experts at Swipesum sooner.”
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