New offering extends the life of additional enterprise software products and releases, allows an organization to focus its IT resources on innovation and transformation, and provides unified IT services from one proven, trusted partner
Rimini Street, Inc., a global provider of end-to-end enterprise software support, products, and services, the leading third-party support provider for Oracle and SAP software, and a Salesforce and AWS partner, today announced the launch of Rimini Custom™, a new service offering that expands the company’s leading support and services to a broader scope of enterprise software products and releases.
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“Rimini Custom is a game-changer for organizations that need to focus their limited IT resources on innovation and transformation investments while ensuring existing, stable enterprise software applications, databases, and technologies continue to support mission-critical operations with an extended useful life. Organizations don’t have the time, resources, or ROI to rip and replace their vast, working software estates. With Rimini Custom, Rimini Street can ensure more of our clients’ enterprise software portfolios are supported and optimized while they focus on investments that can help drive competitive advantage and growth,” said David Rowe, chief product officer and EVP of global transformation at Rimini Street.
“Organizations need to take a strategic approach to managing IT and business processes in an era of rapid technological change, outsource commoditized mission-critical systems, and invest in innovation,” – R “RAY” WANG, principal analyst and CEO of Constellation Research
More software supported. More value delivered.
Since its inception in 2005, Rimini Street has been at the forefront of addressing complex IT challenges, partnering with over 5,300 clients to help them achieve their business growth and profitability goals. Recognized for its deep technical expertise across a wide array of enterprise software such as Oracle, SAP, and Salesforce – and driven by the demands and needs of its clients – Rimini Street has continually evolved to provide its services to a broader scope of enterprise software products and releases. With Rimini Custom, software licensees can now bring their requests for support of just about any enterprise software product and release to Rimini Street.
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“Rimini Street delivers exceptional support for our SAP ecosystem. We are excited to explore additional Rimini Street support opportunities with the availability of Rimini Custom.” – JEFF MILLER, senior director of technology services at NIBCO
Rimini Custom clients will enjoy the benefits of award-w****** Rimini Support™, Rimini Manage™, and other Rimini services previously only available for a limited set of vendors, product lines and releases. Rimini Support services deliver industry-leading response SLAs and cover a wide range of value-added enterprise software management services, including customization support, at no additional cost. This steadfast focus on client service and success has earned Rimini Street a 4.9 client satisfaction rating on cases and onboarding, where 5.0 is considered excellent. Rimini Support features include:
- Superior Service Experience – Guaranteed, tailored, end-to-end support and services with ultra-responsive resolution and proactive root cause analysis
- Proven Sustained Value – Up to 15 additional years of service for the software supported from the time of contract with no upgrades needed
- ONE Trusted Partner – Single-provider solution that unifies software support and services for pressing IT needs, enabling time, people, and resource efficiencies
“Our unmatched ability to continually grow our capabilities and help clients manage complex enterprise software platforms has distinguished us as the leading independent support provider for enterprises navigating change. With significant investments in support infrastructure, methodology, and resourcing, Rimini Street is able to effectively scale our award-w****** support and maintain our high level of quality and service commitment to our clients for a much wider scope of enterprise software products and releases.” – Craig Mackereth, global Vice President of Global Support Delivery at Rimini Street
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