The Hackett Group Launches New Market Intelligence Service For Software and Services Providers and Users

Service Will Measure, Rate and Compare Providers’ Ability To Deliver Targeted Business Value and Help Companies Achieve Digital World Class Performance

The Hackett Group, Inc. announced the launch of a new Market Intelligence Service for software and service providers designed to provide corporate executives with critical intelligence and insights that can inform their purchasing decisions. The Market Intelligence Service will measure software and service providers’ ability to deliver business value and their unique capabilities to help companies achieve Digital World Class performance levels.

“In today’s increasingly digital world, it’s not enough for solution providers to just have a robust feature set. Companies want solutions that can deliver results, and The Hackett Group is in a unique position to help them assess and select the offerings that can do this”

The new Market Intelligence Service from The Hackett Group will evaluate software and solution providers using the Hackett Excelleration Matrix, which is designed to assess offerings based on capabilities, business performance impact or business value, and also the ability to improve process and functional performance and alignment with empirically proven best practices in The Hackett Group’s renowned benchmarking database. Specific to software, the service will rank providers in three major categories: Integrators, Innovators, and Digital World Class Solutions. (see graphic).

The Hackett Group’s comprehensive intellectual property relies on data, insights, and applied knowledge drawn from nearly 20,000 benchmark studies with the world’s leading businesses – including 97% of the Dow Jones Industrials, 94% of the Fortune 100, 70% of the DAX 30 and 51% of the FTSE 100.

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“In today’s increasingly digital world, it’s not enough for solution providers to just have a robust feature set. Companies want solutions that can deliver results, and The Hackett Group is in a unique position to help them assess and select the offerings that can do this,” said The Hackett Group Chief Market Intelligence Officer Michel Janssen. “While other companies compare and rate solution providers on technology and scale, we’re utilizing our in-depth process knowledge and insights from our unmatched benchmarks to create a new outcome-based paradigm and truly assessing how well solution providers can help companies generate ROI and achieve targeted business outcomes. We believe this will be a powerful and attractive value proposition for all C-level executives and their respective teams.”

According to The Hackett Group Chairman and CEO Ted A. Fernández, “For decades, The Hackett Group has relied on its proprietary benchmark studies, process and best-practices implementation expertise. Now we’re offering companies a way to drive even greater value, by helping them evaluate which solution provider offerings will best help them improve efficiency, effectiveness, and customer experience, and achieve Digital World Class performance levels.”

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Initial research reports from The Hackett Group’s new Market Intelligence Service will focus on software providers for the customer-to-cash processes, with separate research reports covering: cash application; collection and dispute management; order/contract management; customer billing; and credit management. The second wave of research reports will focus on the source-to-pay area, and examine: third-party risk; environmental, social, and governance issues; and other areas.

Research reports from the Market Intelligence Service will be offered to The Hackett Group’s clients. In addition, they will be sold individually with results available for licensing by solution providers for use in their marketing and sales efforts.