Enhanced channel offerings increase visibility, streamline operations and help deliver world-class support through Park Place’s global service network
Park Place Technologies, a global IT infrastructure services and solutions provider, announced the launch of its Uptime Partner Portal and Uptime Partner Program. These new channel offerings provide enterprise IT teams with a single source of truth to maximize daily operations and create a seamless experience for their partners by leveraging Park Place’s global service network.
The new Uptime Partner Portal is a global digital platform that offers enterprise Channel partners several benefits, including:
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- Easy and fast deal registration with just a few pieces of key customer information
- A robust on-demand library of co-brandable marketing assets
- Access to quick-tip videos to guide clients through the main features of the portal
- Dashboard functionality, allowing visual measurement of success against crucial KPIs
- Comprehensive overviews of Park Place’s solutions and services, including ParkView Managed Services™, Entuity Software™ and third-party maintenance support
In tandem with the Uptime Partner Portal launch, Park Place is also implementing the Uptime Partner Program. It comprises three program tiers – Platinum, Gold and Authorized Partner – that include a variety of marketing and sales support resources, co-selling opportunities, training, access to program investment dollars, as well as a myriad of other features. In addition, Park Place introduced the first Partner Specialization Track – the Network Management Specialist Partner, which certifies channel partners that sell and invest in training for Park Place’s Entuity and ParkView network monitoring and management solutions. This also offers partners the ability to sell co-branded services for these products. From improving the customer support experience, to saving customers money on support costs, the Uptime Partner Program will enable and financially reward channel partners for their collaboration and customer advocacy.
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“This is the next step to building a world-class partner program and demonstrates our desire to invest in our partners’ success,” said Chris Adams, Park Place Technologies President and CEO. “Our channel offers us endless scale; and with a set of modern tools, we will be able to access that scale and help Park Place grow faster.”
“Our main goal is to bring choices to the table for our partners, keep them profitable and make doing business easy through our global support network,” said Jeff McCullough, Global Vice President of Channel Sales. “This access allows our partners to maximize uptime, create cost efficiencies, enable greater infrastructure control and visibility, and enhance asset performance.”
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Park Place Technologies simplifies the management of complex technology environments and drives Uptime for IT infrastructures worldwide. It is managed using a unique and fully-integrated approach called DMSO (Discover, Monitor, Support, Optimize) that works across the entire IT infrastructure, including cloud computing environments. This dynamic combination of integrated management streamlines operations and delivers the agility needed to support today’s complex business environments.
Park Place Technologies provides a robust portfolio of data center maintenance, hardware monitoring and network performance analytics on a truly global scale. Founded in 1991, Park Place currently provides support for more than 21,500 customers in 154 countries, representing 1,092,000+ individual devices in over 110,000 unique data centers. The company employs the world’s largest team of field engineers with more than 110 L3/L4 engineers, and carries an inventory of over 1,158,000 spare parts stored in 2,400+ locations.
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