Automox Launches Enhanced Agent Tray to Give IT Teams More Control Over End User Notifications, Branding, and Update Visibility While Reducing Support Tickets and Strengthening Security Compliance
Automox, the leader in cloud-native IT operations and endpoint management, announces major enhancements to its agent tray experience, delivering unprecedented control over end user communication while maintaining seamless productivity. The new End User Experience features will redefine how IT teams manage device updates, reduce support tickets, and build trust with end users through customizable notifications and intelligent automation.
The enhanced agent tray capabilities address a critical challenge facing IT professionals: how to balance security compliance with end user productivity. The new features empower IT teams to deliver clear, branded communications while respecting user workflows and minimizing disruptions. Key features include:
- Custom notification texts let IT replace default Automox messages with organization-specific install and restart alerts for clearer, aligned communication.
- Custom branding capabilities (coming soon) let you replace the default Automox icon with your company logo, helping users recognize trusted IT actions and avoid confusion that drives support tickets.
- Real-time, non-intrusive app status visibility (coming soon) keeps users aware of third-party app updates, status, and required actions — eliminating surprises and building trust in IT.
- Do Not Disturb functionality (coming soon) respects user productivity, allowing users to mark devices unavailable for updates, while giving IT the flexibility to override for critical security patches.
Also Read: CIO Influence Interview with Dilip Bachwani, Chief Technology Officer, Qualys
“End users deserve visibility into what’s happening on their devices, and IT needs flexibility to speak in their own voice,” said Justin Talerico, CEO of Automox. “These enhancements solve a fundamental challenge in endpoint management: How do you maintain security and compliance while keeping end users informed and reducing disruptions? The new agent tray delivers both.”
Better communication and transparency mean better outcomes for the entire organization. With these End User Experience enhancements, Automox transforms endpoint management from a necessary disruption into a seamless, trust-building collaboration between IT and end users.
Catch more CIO Insights: CIOs and the Inferencing Economy: Planning for a Future Where AI is Always On
[To share your insights with us, please write to psen@itechseries.com ]
