Workspot, the Cloud PC company, announced the unveiling of Workspot Watch. A cornerstone of the Workspot Center of Excellence (COE), Workspot Watch provides global, real-time observability for ensuring Cloud PC health.
This sophisticated data collection and observability system, long used by the Workspot Customer Success and Support teams to drive Workspot’s Net Promoter Score (NPS) of 80, now also provides IT teams with real-time visibility into Cloud PC availability and performance, as well as issues that can impact total cost of ownership (TCO) of the Cloud PC solution. These insights are now directly accessible by customer IT teams for their Cloud PC implementation.
An industry-first capability, Workspot Watch collects millions of messages from endpoints, gateways, Cloud PC agents, enterprise connectors and multiple clouds. Data is continuously collated from across thousands of locations around the globe. Customers benefit from having real-time visibility into connectivity disruptions, performance issues, and potential cost overruns. Once identified, IT teams can take advantage of distributed tracing tools to perform root-cause analysis of a problem. The distributed tracing capabilities in Workspot Watch bring a time-sequenced series of events happening globally into a single, chronologically ordered feed for analysis. The feed includes configuration changes, alerts, log files, and updated information across sub-systems.
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Derek Greczyn, Director of IT at Bohler Engineering, has found significant value in Workspot Watch from the beginning of their Workspot implementation. “The operational insights generated have been invaluable for helping us deliver a great experience to our end users over the years. While the responsiveness of the Workspot Support team is impressive, now that we have direct access to real-time data for our implementation, we’re able to identify and troubleshoot issues that arise even more quickly. This makes us more efficient as a business and creates a high-quality work experience for both IT and our end users.”
“Workspot Watch is unique in the industry – no other vendor can provide the breadth and depth of real-time activity patterns that inform Cloud PC health,” says Matthew Davidson, Field CTO and VP Customer Success for Workspot. “By exposing actionable output to our customers for their Cloud PC deployments, our Customer Success and Support teams are able to work even more collaboratively with our customers to identify and mitigate problems that may arise, with the goal of ‘never-fail’ end user computing.”
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