Verint, The Customer Engagement Company, announced it has earned co-sell ready status with Microsoft and that the Verint Open Contact Center as a Service (CCaaS) Platform will be commercially available in the Microsoft Azure Marketplace by early fall.
“By leveraging data and AI to increase CX automation, our Open CCaaS Platform enables brands to elevate CX while lowering operating costs.”
CIO INFLUENCE: CIO Influence Interview with Russ Ernst, Chief Technology Officer at Blancco
Earning co-sell ready status allows Verint to work with Microsoft to enable more organizations to increase customer experience (CX) automation by leveraging the Verint platform on Azure. By increasing CX automation, Verint and Microsoft will enable brands to elevate CX while reducing operating costs.
With the Verint Platform, brands can now shift focus to CX automation and swiftly take advantage of artificial intelligence (AI) including generative AI to enable bots to augment the human workforce like never before. Because the Verint CCaaS Platform is open, organizations have the freedom to choose the right technology path for their contact centers now as well as flexibility in the future. This next-generation open CCaaS platform delivers CX automation while lowering operating costs and ultimately enables brands to achieve best-in-class contact center operations.
The Azure Marketplace is an online market for buying and selling cloud solutions c******** to run on Azure. The Azure Marketplace helps connect companies seeking innovative, cloud-based solutions with partners who have developed solutions that are ready to use.
CIO INFLUENCE: CIO Influence Interview with Lior Yaari, CEO and Co-Founder at Grip Security
“As a top tier Microsoft partner, our expanded relationship presents a global opportunity to work together to bring CX automation to more enterprises,” says Verint’s John Bourne, senior vice president, global channels and alliances. “By leveraging data and AI to increase CX automation, our Open CCaaS Platform enables brands to elevate CX while lowering operating costs.”
This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management’s expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2023, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes n************ to update or revise them or to provide reasons why actual results may differ.
CIO INFLUENCE: CIO Influence Interview with Bill Lobig, VP of Product Management at IBM Automation
[To share your insights with us, please write to sghosh@martechseries.com]
