Total Expert announced it has updated Total Expert on Salesforce, AppExchange, providing customers new ways to enhance the ROI of their Salesforce integrations. By leveraging Total Expert, financial institutions can identify more sales opportunities, extend the personalization and customization of prospecting and marketing activities, and act quickly on customer intelligence data to attract more borrowers, close more deals, and create happier, more loyal customers.
The Total Expert platform powered more than 2.1M mortgage l**** in 2022, representing 36% of total U.S. home loan volume, making it the most widely used intelligent marketing automation and customer engagement platform for loan officers. Based on each bank, credit union, or mortgage company’s contacts in Salesforce, Total Expert sends alerts via its Customer Intelligence solution. Customer Intelligence notifies users if any of their monitored contacts pass an equity threshold, list their home on the market, could benefit from a current rate, or when another lender pulls their credit. These actions are directly surfaced into existing Salesforce workflows and allow teams to reach out quickly to potential borrowers that may be ripe for opportunity.
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In addition to Customer Intelligence, other Total Expert features now available include:
- RESPA-compliant resources that allow users to create co-marketing materials
- Ready-to-use branded materials that can be easily customizable to include a user or partners photo and contact information
- Intelligent automation purpose-built for financial services to deliver personalized, well-timed marketing to align with evolving financial needs
Total Expert has simplified how loan officers access approved and compliant marketing and prospecting materials, making it even easier to follow up on flagged leads, customize the materials based on the alerts, and close more deals.
“Financial institutions increasingly want to maximize investments in the tech stack and Salesforce in particular. This integration allows them to leverage their existing Salesforce data and workflows to create more revenue-generating opportunities much faster,” said Joe Welu, founder and CEO of Total Expert. “Loan officers already using Total Expert within Salesforce are seeing an increase in the volume of opportunities available to them and a decrease in the amount of time required to create highly personalized, compelling offers.”
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“Through the new Total Expert for Salesforce managed package, onboarding and mapping of data takes as little as a few hours and no more than a few days of dedicated time,” said Patrick Hanley, vice president of strategic alliances at Total Expert. “For users of both Total Expert and Salesforce, this direct connection will allow them to turn their existing database and tech stack into an appreciating and lead-generating asset.”
“We are excited that Total Expert is continuing to innovate on AppExchange as they help financial institutions turn customer insights into actions to increase loyalty and drive growth,” said David Lee, vice president, product management, Salesforce AppExhcange. “AppExchange is constantly evolving to meet the needs of our customers, and we love watching our partners evolve alongside us.”
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