UK’sย leadingย jewellery brokerย willย benefit fromย Novidea’sย ‘oneย platform’ย solution for bothย retail and wholesale customers, including a new, cutting-edge online portal
Novidea announces that it has partnered with the UK’s leading jewellery insurance broker, TH March, to implement its born-in-the-cloud, data-driven insurance platform. The platform will manage their complete end-to-end customer journeys for both high volume personal lines and large complex commercial risks placed into the London Market, all on one platform, with an integrated customer self-service portal.
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Further, around two thirds of TH March’s growing personal jewellery insurance products are currently arrangedย by its callย centre and a third viaย online enquiries. The new Novidea online portalย will invert this to twoย thirds portalย andย oneย third callย centre,ย soย thatย THย March’s professionalย team canย focusย theirย efforts on High Net Worth and more complex accounts, with enhanced customer experience and operational efficiencies for both existing personal and business customers.
Andrewย Alcock,ย Chiefย Operatingย Officer,ย THย Marchย said:ย “Weย selectedย Novidea as we were keen to work with tomorrow’s technology. Looking ahead,ย Novidea’s cloud-based customer service portal will give us the edge to ensure we retain our market-leading position, by giving both our personal lines and business customers a much-enhanced customer experience and more efficient service, which is so important in today’s on-demand world.
“Althoughย weย wereย establishedย inย 1887,ย weย haveย alwaysย beenย anย innovativeย business. Novidea’sย platform will be transformational, with all our sixย UK offices movingย away from siloed legacy systems to oneย shared, data- driven platform, with integrated customer and business data and Management Information.”
Benย Potts, MD,ย UK,ย Novideaย said:ย “Historically, the insurance market has been encumbered by legacy systems that are difficult and expensive to update, with limited access to real-time Management Information. Today, forward- looking businesses, like TH March, are increasingly moving to cloud-based platforms that enable them to automate processes, reduce costs, add agility, and boost customer service standards.”
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The portalย willย ultimately enable TH March customers buying their March Plus product to manage all aspects of their insurances securely online, including policy information, mid-term adjustments, claims, renewals, contact details, and more. The portal will seamlessly integrate with Novidea’s end-to-endย insurance platform, so that THย March’s team hasย accessย toย liveย customerย dataย from first enquiry to quote and bind, and claims.
Further, Novidea has partnered withย Polaris, whose imarket product and digital trading standards are used market-wide by insurers, brokers, and software houses. This will enable TH March to offer major customers a one-stop shop for all their insurance needs, complimenting complex jewellers blockย risksย placed viaย Lloyd’s and the London Market with e-traded cyber business insurance products.
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