Customers needing to mitigate the risk of Avaya Solution(s) by migrating rapidly to the Amazon Customer Experience (CX) ecosystem based on recent company events.
Symbee, a Global AWS Amazon Connect Service Delivery Partner (SDP), announced Expedited Avaya Migration programs for Mid and Enterprise sized customers currently using Avaya Premise and/or CCaaS Contact Center Solutions. The massive uncertainty of Avaya’s future introduces risk to businesses communicating with their customers, and Symbee is focused on helping mitigate that risk to a Customers CX Solution.
Amazon Connect/Symbee Migrations from AVAYA Solution can be 100% paid for utilizing AWS Partner Network (APN) Funding, thus eliminating all the costs of a rapid migration from their existing AVAYA solution (Premise and/or CCaaS).
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The Expedited Avaya Migration (Mid-sized) focuses on migrating businesses with 150-300 agents in 6-8 weeks, while the Expedited Avaya Migration (Enterprise) focuses on migrating businesses with 300 or more agents in 8-12 weeks or sooner if required. The migration will fully support replacement of AVAYA Contact Center Solutions and allow future expansion into digital channels.
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Both programs allow continuous innovation in the future. Key areas are Personalization and Automation using AWS-powered Artificial Intelligence and Machine Learning (AI/ML), which will leverage all digital channels as well as voice. Key solutions such as Advanced Analytics and pre-built integrations allow businesses to maintain and improve current operations while mitigating operational risk.
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