Ooma, Inc., a leading communications technology provider, today announced that ServiceTitan, a leading software platform built to power the trades, has launched a powerful new UCaaS and CCaaS solution built on a technology base from 2600Hz, an Ooma company.
ServiceTitan announced the solution, Contact Center Pro, last month at their Pantheon 2024 annual user conference. Contact Center Pro is an always-on, AI-driven contact center platform for the trades that simplifies multiple communications channels to increase revenue, lower costs and improve customer service. Powered by Titan Intelligence, the company’s own purpose-built AI solution for the trades, the multi-channel solution brings phone, email, web and social into a universal inbox, with guidance from a virtual assistant.
2600Hz created, maintains and enhances the 2600Hz turnkey open-core solution that brings together UCaaS, CPaaS and CCaaS functionality on a single code base. This rich feature set is paired with customization options through more than 300 open APIs, all packaged in a completely white-label solution, empowering resellers and service providers to build and maintain their brand recognition in the market along with their own differentiated intellectual property.
By developing Contact Center Pro on top of 2600Hz, ServiceTitan significantly reduced time to market without having to limit features or functionality. Going beyond the contact center, the new offering also supports front-office and field teams with a full suite of telephony and UCaaS features accessible through computers, tablets, smartphones and physical IP phones.
“We selected 2600Hz as the foundation for Contact Center Pro because it checked all our boxes – a powerful code base, enterprise-grade reliability and the flexibility to let us create exactly the solution our customers need,” said Vincent Payen, senior vice president and general manager of Pro Products at ServiceTitan. “Additionally, the open APIs in 2600Hz made it possible for us to quickly and easily integrate Contact Center Pro with the rest of our ecosystem, making it a true native experience for our users.”
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“Contact Center Pro is a great example of how 2600Hz can drive success for organizations that want to build custom UCaaS and CCaaS solutions without having to compromise their brand identity or technology vision,” said Chris Burgy, senior vice president of corporate development at Ooma. “We look forward to a long and fruitful relationship with ServiceTitan, working behind the scenes to support their cutting-edge UCaaS platform.”
Based in Glendale, California, ServiceTitan is a cloud-based software platform built to power trades businesses. The company’s end-to-end solution gives contractors the tools they need to run and grow their business, manage their back office and provide a stellar customer experience. By bringing an integrated SaaS platform to an industry historically underserved by technology, ServiceTitan is equipping tradespeople with the technology they need to keep the world running.
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