Saddleback Communications, a provider of highly reliable fiber-based voice, internet and cloud communications services to the Salt River Pima-Maricopa Indian Community (SRPMIC), announced the launch of MyCloud Contact Center, a contact center as a service (CCaaS) platform designed and priced for small to medium (SMB) business customers.
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MyCloud Contact Center enhances Saddleback’s CCaaS portfolio, which already includes Cloud Contact Center for enterprises and automatic call distribution (ACD) solutions for small businesses.
“We’re excited to offer our small and mid-sized business customers a new contact center that’s tailored to their needs,” stated Ray Napoletano, Vice President of Sales at Saddleback Communications. “MyCloud Contact Center merges multiple communication channels into a single management platform for agents and offers the advanced capabilities that midmarket businesses need, but at a subscription-based price they can afford.”
Saddleback’s MyCloud Contact Center is a cloud-based, scalable, customizable and easy-to-use contact center solution that provides business clients with:
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- Multichannel – Integration of voice, email, and webchat into a single workflow for agents.
- Interactive Voice Response (IVR)
- Skills-based Routing
- Queue Callback
- Supervisor Control
- Contact Center Agent Client (CCAC)
- Salesforce CRM Integration
- Screen Pop
- Realtime Wallboards
- Historical Reporting
“MyCloud Contact Center delivers enterprise-level functionality and user-friendly design at an affordable price point,” said Jeff Kramarczyk, Director of Product Management at Saddleback Communications. “But it also offers our business customers easy integration with their Saddleback unified communications platform, creating a better user experience and faster customer interactions.”
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