Improved Employee Communications and Microsoft Teams Integration Were Key Deciding Factors.
RingCentral, Inc., a leading provider of AI-powered global enterprise cloud communications, video meetings, collaboration, and contact center solutions, announced Republic Airways, one of the largest regional airlines in the U.S. that operates through its partners’ brands American Eagle, Delta Connection, and United Express has selected RingCentral MVP (Message Video Phone) and RingCentral Contact Center to power more effective employee communications.
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“RingCentral’s solutions will enhance the experience for our pilots, flight crews, and operations teams through more efficient communication and collaboration”
With an employee base of over 6,000 aviation professionals, Republic Airways’ existing on-premise phone system could no longer keep up with the company’s increasing internal and external communications demands. To accelerate the company’s migration to the cloud, improve workflows, and enable real-time communication between its flight staff and operations center, the company chose RingCentral’s integrated cloud communications and contact center to address the need for a single, unified, and reliable platform.
With RingCentral Contact Center, Republic Airways pilots, flight attendants, and other crew members can quickly and easily get connected to the operations center for time-sensitive communication and real-time information, including re-routing and last-minute schedule changes. With RingCentral MVP, Republic Airways employees have access to advanced telephony features, including SMS and fax, and seamless integrations through RingCentral for Microsoft Teams and Salesforce.
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“RingCentral’s solutions will enhance the experience for our pilots, flight crews, and operations teams through more efficient communication and collaboration,” said Nirav Shah, Chief Information Officer at Republic Airways. “Most importantly, RingCentral solutions will play a critical role in our enterprise-wide digital transformation by giving all our employees a single, reliable, and centralized platform that will enable them to communicate more effectively and securely.”
Key benefits of RingCentral for Republic Airways include:
- RingCentral for Microsoft Teams 2.0 allows the Republic Airways workforce to place and receive business calls within their Microsoft Teams environment using RingCentral’s embedded app. This integration delivers a purpose-built experience with innovative features that boost productivity, including voicemail transcription, call recording, bi-directional presence sync, and unified contact search.
- AI-powered insights: Republic Airways can leverage AI powered coaching and assistance and provide a transformative experience to its agents, by automating rote tasks so they can focus on more complex issue resolution.
- Secure, compliant, and 99.999% uptime: RingCentral’s market-leading 99.999% uptime (less than 6 minutes of annual downtime) provides Republic Airways with enterprise-grade security, compliance, and privacy.
“As we have done for many other large customers, we are thrilled to work with Republic Airways on their digital transformation journey and help them improve their employee communications experience,” said Carson Hostetter, Chief Revenue Officer at RingCentral. “We look forward to supporting Republic Airways through its migration to the cloud and setting up solutions that will serve their aviation teams for years to come.”
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