OnviSource, a leading provider of Intelligent Transformation solutions with innovative Generative AI-driven analytics and automation capabilities, announced its strategic partnership with IPFone, a leading provider of cloud unified communications and contact center software, to utilize customers’ multichannel interaction data captured by the IPFone platform and deliver transformational solutions to IPFone customers to achieve excellence in workforce performance, customer satisfaction, and business productivity.
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This strategic partnership strengthens the capabilities of IPFone’s unified communications platform by providing access to OnviSource OmVista, offering AI-driven hyper analytics, operational analytics, meta-analytics, process automation, Customer Lifetime Value (CLV) Management and enterprise-wide analytics solutions, which seamlessly integrate with third-party enterprise systems to provide actionable insights and bottom-line business value.
When combined with IPFone’s unified business communication platform, OnviSource solutions enable contact centers and enterprises to gain a comprehensive understanding of the operational insights, problems, trends, patterns, and root causes affecting the top and bottom lines, fully assess and improve employee performance, and manage customer lifetime value effectively.
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“Adding hyper and meta-analytics as well as intelligent automation solutions further extends the business value of our solutions for our customers beyond unified business communication and empowers them to improve their workforce performance, customer loyalty, and business productivity,” said Damian Chmielewski, President and CEO for IPFone. “This partnership enables us to fulfill our mission of providing the most complete, enterprise-wide solutions for the essential functions of our customers’ businesses.”
By partnering with OnviSource, IPFone is taking a leadership role in the unified business communication industry to address its customers’ challenges, beyond the consolidation of their communications, and offer integrated solutions that analyze the content processed and managed by their UCaaS to create actionable knowledge, and even automate the actions, collectively delivering high performance, productivity, and customer satisfaction.
“Our collaboration with IPFone, combining our AI-driven hyper and meta-analytics and intelligent automation with IPFone’s advanced unified communications, offers significant benefits, including enhanced decision-making, greater management of customer lifetime value, increased operational efficiency, cost reductions, and improved workforce performance,” said Francisca Crous-Alegria, Chief Revenue Officer at OnviSource. “This partnership introduces a new level of business value for contact centers and enterprises.”
Together, OnviSource and IPFone are paving the way for a new generation of intelligent transformation solutions that go beyond incremental improvements to help contact centers and enterprises achieve excellence for the workforce, customers, and business.
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