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Lingo Integrates Additional Customers into ICE Back-Office Platform

Lingo Integrates Additional Customers into ICE Back-Office Platform
Integration enhances back-office functionality and optimizes costs at the same time

Lingo Communications (“Lingo”) a leading global Cloud/UC and managed service provider, announced that it recently completed the integration of its Lingo of Kentucky base of customers into its ICE back-office platform. Lingo also completed enhancements to ICE that increase user functionality. The completion of this latest integration project fulfills the second phase of a four-phase project, projected to be completed in Q4 ’21.

The ICE back-office platform is a best-in-class, fully integrated b******, network management and workforce management platform that has been developed by Lingo (including its predecessor companies) over the past 20 years. It provides vital data and tools that Lingo back-office staff use to efficiently manage the b******, network management, service delivery and workforce management aspects of our global business.

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The integration of the Lingo of Kentucky customer base into ICE was completed in record time and further streamlines Lingo’s back-office systems. The latest system enhancements in ICE include: additional B****** reporting, improved Inventory Management, expanded Collections functionality, and greatly enhanced Bulk Service Delivery functionality for processing large order in an efficient manner.

“Because we are constantly enhancing our ICE back-office platform, our customers and sales partners have the peace of mind they need to focus on driving their business,” said Vincent M. Oddo, CEO of Lingo. “Our value-added approach to everything we do is evident in our relentless innovation and industry-leading services.”

“Our internal cutting-edge software development capabilities complement our large North American Cloud/UC, Long Distance and Fiber networks, so our staff, business customers and sales partners have a full suite of management and analytical tools right at their fingertips,” said Joseph Haines, VP Operations and Engineering at Lingo.

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