Kyriba (“the Company”), a global leader of cloud-based finance and IT solutions, announced the appointment of a new Chief Experience Officer, Andrew Snyder, to lead the company’s Client Services teams, including Professional Services, Client Support and Client Success. The appointment brings new leadership to a strong suite of client-facing training, implementation and support teams that have enabled the success of Kyriba’s more than 2,000 clients worldwide.
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“I am thrilled to deliver a tech-enabled Customer Experience program and support our clients through their digital transformation journey”
“We are honored to appoint Andrew to our executive team as the Chief Experience Officer. His impressive level of skill and talent will extend the strength of Kyriba’s best-in-class customer experience programs,” said Jean-Luc Robert, Chairman and CEO of Kyriba. “Kyriba is meeting the demand to support the transformational change in Finance from systems of record to real-time systems of intelligence and fully enable enterprise liquidity management.”
In 2021, the Company will increase its Customer Success team by 100 percent and expand Customer Support by nearly 50 percent to further enable increased demand for treasury, connectivity, payments and working capital. Kyriba’s talented client-facing teams bring more than 700 years of combined Kyriba experience along with industry experience in the service of their clients. The Company is also bringing on self-servicing tools to automate and further enable client success on-demand.
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Snyder recently led strategic priorities and daily operations as Kyriba’s Chief of Staff and brings more than 15 years of experience driving transformational change for leading event management and advisory firms. Prior to Kyriba, he led Customer Experience programs and elevated Customer Care solutions at Cvent, a global leader in meetings and events technology. Prior to Cvent, Snyder held an executive-facing role at Accenture’s strategy practice where he provided consulting for senior leaders in public health, transportation, agriculture, and national security across multiple functions including finance, HR, corporate strategy, and operations.
“I am thrilled to deliver a tech-enabled Customer Experience program and support our clients through their digital transformation journey,” said Andrew Snyder, Chief Experience Officer of Kyriba. “Kyriba’s teams have built excellent services to empower, nurture and accelerate our clients’ success.”
Mr. Snyder ascends to the CXO of Kyriba as the Company records a 98 percent client loyalty rate, is recognized for client success by IDC’s 2020 SaaS TM Customer Satisfaction Award, IDC MarketScape 2020 recognized Kyriba for its “deep customer focus”, and Global Finance Magazine named Kyriba as the 2021 global winner of Best Supplier Enablement.
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