Virtual PBX introduced its 1st hosted telephone software system over twenty years ago and our unified communications systems remain some of the most advanced and feature-rich hosted phone services in the industry.
Monitor your call center team simply with the best in business phone reporting, turn up or down high call traffic based on peak business hours, and use enterprise-level options to ensure your call center is working like a well-oiled machine so that you can focus on the most important part of your business.
What is a virtual call center?
Virtual call centers are becoming progressively popular and it’s simple. They deliver savings for employers, but they also boost improved employee and client satisfaction rates.
A virtual contact center could be a call center solution where employees can operate from separate geographic locations, rather than being located in a centralized office. This can include having a number of offices worldwide to take advantage of multiple time zones and labor benefits or having call center agents working from their homes.
Virtual cloud call centers eliminate the requirement for large, open plan call centers with a cacophony of call agents all respondent calls at the same time. Instead, tranquility is restored as agents are housed in smaller teams or work is outsourced to countries with lower employment costs.
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What is Virtual PBX?
Virtual PBX is an inexpensive inbound phone system that transmits calls over the internet as data using VOIP (Voice over web Protocol), which is owned and maintained offsite by a VOIP service provider. Virtual PBX usually only handles inbound calls and is an ideal solution for small business customers with fewer than ten employees and low-volume telephone traffic.
How does a virtual PBX work?
The Virtual PBX phone system uses IP communications, permitting businesses to make calls over the internet – instead of old-fashioned phone lines. The difference is mostly invisible. The only change you will see is that instead of plugging your phone handset into the wall socket, you plug your IP phone directly into your VoIP-enabled modem.
Virtual PBX phone systems are flexible and portable enabling people to receive calls from anywhere. All you need is broadband access, a router, and compatible handsets.
Unlike traditional PBX systems that need on-premises hardware, the Virtual PBX system is hosted securely in the server of your VoIP provider. Maintenance and software updates are all managed externally leaving you to concentrate on your business. Because Virtual PBX phone systems use VoIP to send phone calls over the internet as data, VoIP suppliers can offer very competitive call rates instead of the copper legacy network.
How is a virtual PBX different?
Both traditional and virtual PBXs provide forwarding, conferencing, customer greetings, voicemail, and other features that became standard practice for business phone systems. However, virtual PBXs have some additional features and benefits.
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Benefits of a virtual PBX
1. Less hardware
Since a virtual PBX runs on the same network with internet access and information, there’s no dedicated hardware or infrastructure required.
2. Easier setup
Since it’s cloud-based, a virtual PBX is running more quickly than a system requiring hardware installation.
3. Scalability
With its quick, hardware-free setup, a virtual PBX is especially well-suited to businesses anticipating growth or needing connectivity in a variety of locations.
4. Lower cost
Over the long term, a virtual PBX will cost less than a traditional, locally hosted PBX.
5. Less IT management
Your virtual PBX supplier generally takes care of troubleshooting, performance monitoring, and software updates.
6. Forwarding flexibility
Since a virtual PBX uses IP addresses to route calls, forwarding can be managed more easily. All needed to receive a forwarded call are a phone headset and an internet connection.
7. Web-based management interface
For account and network management, service providers generally include a web-based interface that offers analytics tools and generates reports.
8. System is always up to date
Hardware systems can become obsolete without ongoing upgrades. a good virtual PBX supplier can always be working to incorporate the latest technology and deliver an up-to-date product.
9. Easier integration
Because it’s based on IP addresses, a virtual PBX is ready by design to connect with outside apps like client relationship software and interactive voice response tools.
10. Phone flexibility
With an IP-based system, end users can use an IP phone, landline phone.
Advanced Features to Streamline Your Call Center
If you’re ready to scale your call center, you don’t want to wait around for your business phone system to catch up. Stick with VirtualPBX to scale your call center up or down in a matter of minutes. This is possible with features like the ones below:
- Advanced Call Reporting: Monitor your team’s performance by reviewing the metrics that matter most.
- Accelerated Growth: Expand opportunities and scale back out of peak activity season with ease and without changing your headcount.
- Call Routing: Boost service and cut wait times by ensuring your callers are reaching the right person immediately.
Elevate Your Call Center Today With VirtualPBX
All VirtualPBX Plans come with much more than just Ring teams already included, though. With 24-hour award-winning client Support and an entire 15-day money-back satisfaction guarantee, you’ve got nothing to lose by switching to VirtualPBX. So act now because the longer you wait to call, the more time you’ll be spending pouring money into slower, less effective call routing solutions from an on-site PBX.
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