Integration enables organizations 100% compliance with both Kari’s Law and RAY BAUM’S Act to ensure the conveyance of “dispatchable location” information with 911 calls enabling first responders to more quickly locate the caller
Everbridge, Inc., the global leader in critical event management (CEM), announced an extension of its partnership with Cisco to provide Enhanced 911 (E911) solutions as part of Cisco’s new Webex Calling features announced in conjunction with the recent WebexOne event. Cisco will include the E911 solution from RedSky, an Everbridge Company, with their Webex Calling (Multi-Tenant and Dedicated Instance) & Unified Communications Manager (UCM) Cloud platforms to help their customers meet federal and state compliance guidelines. The capabilities provide life-saving support in offering ‘dispatchable location’ information when 911 calls are made to help first responders more quickly locate the caller.
“At Webex, our team has been hard at work reimagining the calling experience to deliver next generation collaboration capabilities”
Cisco’s Nomadic E911 functionality with dynamic location support, utilizes the Everbridge E911 solution within the Webex App. When placing emergency calls from the Webex App on and off campus, emergency responders will now have accurate location information based on the network topology the administrator configures. If the Webex App determines the caller has moved to a new unknown location, users will be prompted to update their address, providing a practical way to comply with Kari’s Law and RAY BAUM’S Act.
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“At Webex, our team has been hard at work reimagining the calling experience to deliver next generation collaboration capabilities,” said Lorrissa Horton, Vice President and General Manager of Webex Calling and Online in a recent blog post. “Since we connect 8 billion phone calls each month, we have a huge opportunity to impact how people work. We want to ensure our customers have access to the latest calling and collaboration features to provide them with the best possible experience. When using the Webex App and needing to make an emergency call, it will provide accurate location information to emergency services for easier and timely dispatch.”
Federal and state regulations have changed the market to require all multi-line telephone systems (MLTS) to provide a “dispatchable location” to an emergency services’ public-safety answering point (PSAP) when making a 9-1-1 call. In addition, regulations state that notifications must be provided to security personnel, administrators, in the form of email, text notifications and similar. Importantly, January 6, 2022 looms as the final federal regulation due date for all U.S. organizations to ensure enhanced 911 (E911) systems are in place and protecting their people, wherever they are located. Based on a longstanding relationship, Cisco chose to expand its partnership with Everbridge to fulfil these requirements for their U.S. customers currently on Cisco Webex Calling and Cisco UCM Cloud platforms.
RedSky, an Everbridge Company, has been a strategic technology partner of Cisco since 2015, providing E911 support for Cisco customers. Nomadic E911 uses a combination of Control Hub and Webex App enhancements, Cisco endpoints and RedSky’s E911 Anywhere and Horizon MobilityTM services to provide a complete set of tools for a customer to implement Nomadic E911 solution and achieve complete compliance with Kari’s Law and RAY BAUM’S Act.
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“This powerful product integration and partnership brings together Everbridge’s leading on-premise and cloud-based E911 solutions with the breadth and reach of Cisco’s market-leading Webex platform,” said Doug Dahl, General Manager of Everbridge E911 Solutions. “Both companies are working together on Future of Work innovation to meet the demands of mobile, remote, and in-office work forces. Together, location-based E911 solutions, integrated into Webex, offers organizations 100% compliance with state and federal rules and regulations.”
Everbridge E911 solutions allow organizations to demonstrate a commitment to keeping employees safe and providing the assurance that during critical events, emergency responders will be able to quickly and efficiently locate employees in need.
When employees or a visitor to an organization experiences an emergency and dials 9-1-1, Everbridge E911 technology will:
- Find the location of the caller quickly, whether in a multi-story building, on a remote site, or working from home.
- Route calls to the appropriate emergency dispatch center which will be able to assist most quickly.
- Notify entities within the organization that may be able to personally assist or navigate responders to the site of emergency.
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