The seamless upgrade aims to improve DirectAsia’s customer experience, laying the foundation for moving to a cloud native model
Sapiens International Corporation, a leading global provider of software solutions for the insurance industry, announced the go-live of a digital core upgrade of its Sapiens IDITSuite solution at DirectAsia, a leading and innovative digital automobile and travel insurer in Singapore and Thailand, wholly owned by global insurer Hiscox.
DirectAsia has been live on Sapiens IDITSuite in Singapore since 2009 and in Thailand since 2012. The integration of Sapiens IDITSuite’s newest features empowers Direct Asia to align with the latest, market-leading digital trends. The new version includes significant enhancements to the underwriting workbench, digital claims process, payment slip management and enhanced digital API library, which enable integration with external systems with ease. This also supports DirectAsia’s cloud strategy, as the new version is another step in the journey to a cloud environment.
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“Throughout our partnership, Sapiens constantly raised the bar with continuous investment in their products and ongoing value delivered. Throughout the project and during the integration, DirectAsia entrusted Sapiens’ vast industry expertise and capabilities. Sapiens ensured that all our specific needs were delivered, while providing a seamless transition, all of which had a purely positive impact on our business goals. We look forward to developing our partnership with Sapiens even further,” said Narasimhan Parthasarathy, Direct Asia’s CIO.
“We are delighted by the ongoing, long-term trust from DirectAsia. We are honored to be a partner in DirectAsia’s journey as they expand their leading position in today’s dynamic marketplace,” said Roni Al-Dor, Sapiens’ president and CEO. “Sapiens’ enhanced suite of solutions maximizes our collaboration and will support Direct Asia’s immediate and future needs. We are pleased to foster our partnership with Direct Asia and to demonstrate our strong commitment to the APAC region.”
Sapiens IDITSuite for Property & Casualty is a component-based, standalone software solution comprised of policy, b****** and claims solutions. IDITSuite supports end-to-end core operations and processes for the non-life (general) insurance from inception to renewal and claims. Its pre-integrated, fully digital suite offers customer and agent portals, business intelligence, as well as a suite of tools for testing new lines of business, products and services. IDITSuite is fully cloud-enabled.
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