Digitate, a leading global SaaS provider of IT and business operations solutions, has announced the general availability of their flagship product ignio™ on Amazon Web Services (AWS). The company’s innovations integrated with key AWS products and services have resulted in significant improvements in performance, scalability, and cost-effectiveness and are already driving benefits for global Fortune 500 customers.
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“Our collaboration with AWS has been transformative”
Digitate provides unified observability, AI-powered insights, and close-loop automation integrated with AWS technologies such as Amazon EKS and Amazon Aurora. Its offerings are tailored to global businesses with complex technology landscapes operating in a variety of industries, including retail, banking, finance, manufacturing, utilities, healthcare, and life sciences.
Digitate’s ignio AI platform accelerates the automation of IT lifecycle tasks from triaging to resolution. It also enables predictive and preventive operations through intelligent recommendations and self-healing. By rearchitecting ignio’s SaaS environment using AWS cloud-native technologies, Digitate enhances global scalability, sustainability, and cost-effectiveness across IT and business operations, delivering agility, assurance, and resiliency for its global enterprise customers.
Customers are already realizing tangible value and significant operational benefits from the Digitate and AWS collaboration. ENGIE is a utility company and a Fortune Global 500 corporation focused on accelerating the transition towards a carbon-neutral economy, through reduced energy consumption and more environmentally friendly solutions. With over 11 million customer contracts, ENGIE generates more than 100,000 invoices each day.
“Using ignio, ENGIE is delivering on-time-billing with more than 90% of billing, payments, and refunds related issues resolved autonomously, preventing revenue realization loss of €10.2M annually,” commented Philippe Josserand, SAP Center of Excellence, Retail Information Systems Department, France, ENGIE.
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“Our collaboration with AWS has been transformative,” said Rahul Kelkar, Chief Product Officer, Digitate. “Leveraging AWS’s cloud-native technologies accelerates the time-to-market of ignio’s products and solutions. This association lowers our bill-of-materials, reduces costs, and simplifies our SaaS operations. The elasticity and auto-scaling capabilities of AWS have proven particularly beneficial for ignio, enabling a more efficient pay-as-you-go model.”
V.G. Sundar Ram, Head of Business Development, AWS India and South Asia said, “We are delighted to collaborate with Digitate and be part of a shared journey of driving innovation and operational efficiency. The integration of ignio with AWS services showcases how combining AI-driven insights with scalability and reliability can drive substantial operational efficiencies and unlock stronger performance for customers. This is a testament to the power of cloud innovation in transforming business operations across industries.”
The collaboration with AWS streamlines Digitate’s go-to-market strategy. By leveraging AWS’s process-driven approach to Independent Software Vendor partnerships and global scale, Digitate is positioned to expand its market reach and accelerate customer acquisition. As Digitate continues to expand its presence on the AWS Marketplace, the company looks forward to driving further innovation and delivering enhanced value to its growing customer base.
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