ConvergeOne (C1), the premier IP-enabled, solutions-led, customer experience company, has announced a strategic partnership with Eccentex, a provider of cloud-based business automation capabilities, effective today. The companies are now joining forces to support customer migrations to cloud and acceleration of digital transformation.
The partners’ major aim with this strategic move is to jointly support customer experience (CX)-focused companies in moving their on-premise contact center and business process automation systems to the cloud without operational risk and delay. C1 and Eccentex are now jointly selling their CX engagement and business automation solutions to customers who may have previously been locked into on-premises operations due to modernization or hybrid integration needs across their CX ecosystem.
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C1 and Eccentex recognize that when deploying omnichannel Contact Center as a Service (CCaaS) environments in the cloud, some business processes and other essential CX ecosystem components must be reintegrated as part of the cloud migration process.
C1 serves as a Platinum Sponsor and Eccentex as a Gold Sponsor of Genesys Xperience23. The partners jointly demonstrate their customer success-focused strategic alignment at all levels.
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“C1’s strategic partnership with Eccentex enables joint customers to unleash the power of connected experiences that make a lasting impact on their customers, colleagues and communities,” said Andy Bacon, Senior Vice President, National Practices, C1. “Through a cloud-powered approach and a people-first mindset, C1 and Eccentex will help our customers build loyalty, grow meaningful relationships and drive sustainable growth.”
“I’m excited about our long-term strategic partnership,” said Alex Stein, CEO, Eccentex.“Our solutions and services are complementary and equally relevant to our valued customers in helping them to accelerate their digital transformation and cloud migration initiatives.Our team is highly committed to delivering our joint promises to the highest possible standard to satisfy our customers, and their customers, too.”
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