Retailers can now benefit from instantly accessing smart cross-cloud delivery and fulfillment tech, providing online shoppers with a variety of delivery models and returns options
Bringg, the leading data-led delivery and fulfillment cloud platform provider, announced it has updated Bringg on Salesforce (formerly Zenkraft), a comprehensive delivery and fulfillment solutions native to the Salesforce ecosystem, on Salesforce AppExchange. With Bringg’s recent acquisition of Zenkraft, a leading parcel delivery and returns solution on Salesforce, the Bringg offering now provides a cross-cloud last-mile delivery model to Salesforce customers and gives full visibility and control, which includes parcel shipping, same-day delivery, post-purchase tracking, and returns.
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Bringg on Salesforce provides retail customers new ways to rapidly launch, deeply customize and scale a diversified array of delivery models to enable personalized consumer delivery experiences. With access to hundreds of third-party delivery providers, retailers can orchestrate efficient delivery operations across multiple delivery providers, on their terms by defining their own business rules. This smart orchestration capability enables retailers to meet growing order demand, accelerating business growth and profitability.
With rapidly rising consumer online shopping and delivery expectations, Bringg on Salesforce enables retailers to quickly and easily set up a variety of delivery, pickup, and returns options for the end consumer both pre and post purchase. In addition, retailers gain the operational agility to differentiate their brands by deeply customizing their delivery operations and branded customer experiences at high speed and scale.
Bringg on Salesforce (Formerly Zenkraft)
Bringg’s vision is to enable all businesses with innovative delivery and fulfillment that is accessible, usable, and valuable to everyone. As a fully integrated and orchestrated enterprise solution, retailers can easily create a unified commerce experience that places the customer in the center, increasing omnichannel revenues while driving greater efficiencies to reduce operational costs.
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Key capabilities include:
- Branded shopper experience with full transparency throughout the order fulfillment process, giving end consumers real-time updates on their mobile devices.
- A smart integrated console for store, warehouse, and service staff, driving greater instore efficiencies and customer service experiences. Employees will experience a single and integrated view of arrival times for both customer collections and pick-ups from multiple third-party delivery providers, with continuous live tracking and automated status updates.
- Automated returns management with return label generation and real-time tracking and status updates of each customer return with cross-cloud support.
Comments on the News
“We are thrilled to expand Bringg’s capabilities into the Salesforce ecosystem, with a last-mile component spanning any delivery model. Retailers can now deliver enhanced delivery and pick-up experiences to online shoppers, with high speed and scale at the lowest cost,” said Guy Bloch, CEO at Bringg. “Providing trusted and meaningful consumer shopping and delivery experiences requires an intelligently connected ecosystem. With Bringg on Salesforce being natively available on the Salesforce platform, retailers will now have the freedom and agility to extend the application to support their unique business needs – independently or with the support of the Salesforce partner ecosystem – offering end consumers an unparalleled customer experience.”
“We are excited that Bringg on SalesForce (formerly Zenkraft) is continuing to innovate on AppExchange as they make delivery and fulfillment models easily accessible, usable, and valuable to retailers,” said Woodson Martin, GM of Salesforce AppExchange. “AppExchange is constantly evolving to meet the needs of our customers, and we love watching our partners evolve alongside us.”
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