Alianza, Inc., the communications cloud for service providers, and Brightspeed, the nation’s fifth-largest incumbent local exchange carrier (ILEC), announced their joint effort to deliver innovative voice and unified communications (UC) services to residential and small business customers across the Brightspeed next-generation fiber broadband network. Alianza is a part of Brightspeed’s broader transformation effort to bring faster and more reliable internet service and cloud communications to more than 3 million homes and businesses over the next few years, primarily targeting locations where fiber and advanced technology have not historically been deployed.
Supported by a roster of blue-chip technology vendor partners, Brightspeed is implementing a unique network architecture designed to dramatically simplify operations, accelerate deployment, and extend market availability. With Alianza, Brightspeed will offer innovative communications services such as unified communications as a service (UCaaS) and traditional voice services such as home phone, business lines, and plain-old-telephone-service (POTS) replacement for specialty lines. Brightspeed will serve residential and small businesses with the Alianza product suite, all under the Brightspeed brand.
“We continue to make intentional decisions to deploy leading-edge, best-in-class cloud native technologies as we build out our fiber network, so our customers have access to state-of-the-art services backed by unmatched customer service,” said Joe Ambeault, vice president of product management for Brightspeed. “Alianza’s platform and its supportive customer success and enablement team are an important component of that strategy, giving us the ability to quickly deliver the new voice and UC services our customers want through our robust broadband offering.”
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By selecting Alianza’s cloud communications platform, Brightspeed realizes numerous benefits:
- Speed to market: Alianza’s scalable, flexible cloud-native platform enables Brightspeed to quickly bring the most in-demand communications services to market, and easily keep up with market changes and service innovations over time.
- Simplified operations through API-driven automation: The ability to integrate its business and operations support (BSS/OSS) systems to Alianza’s API-first cloud platform automates the end user buy-flow, account provisioning, billing, and end-to-end workflows.
- Enhanced customer experience: By eliminating the need to manage traditional voice equipment, feature server upgrades, and other legacy voice network complexities, Alianza’s solution frees up Brightspeed’s operations teams to focus on providing an exceptional end user experience.
- Carrier-grade reliability and security: Constant security benchmarking and automated failover to georedundant, always-on data centers, delivers a dependable service.
- Compelling business case: Alianza’s commercial model enables Brightspeed to eliminate capital requirements for voice networking and assures the lowest total operating cost as the customer base scales.
“Brightspeed’s focus on building a modern, agile, next-generation broadband company with continued innovation and a commitment to delivering top-notch customer experiences is a perfect match with our company culture and history,” said Brian Beutler, founder and CEO of Alianza. “We are working together to connect people in new and innovative ways and help Brightspeed execute on bridging the digital divide in their communities.”
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